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Hi, I’m
Malerie Romero
Menifee,United States
You must expect great things of yourself before you can do them.
Michael Jordan
Summary
Experienced administrative professional with a proven track record of delivering exceptional customer service and support. Highly skilled in multitasking and prioritizing tasks to maximize efficiency. Proficient in maintaining open lines of communication and fostering positive relationships with clients and colleagues. Adept at providing timely and accurate information to ensure client satisfaction.
Overview
17
years of professional experience
Work History
Fix Auto Temecula
Front Office Coordinator
02.2022 - 07.2024
Job overview
- Welcomed customers, answered inquiries, addressed concerns, and provided accurate information about services in a friendly and professional demeanor.
- Provided administrative tasks such as filing, data entry, and accurate documentation for multiple repair orders to maintain an organized office environment.
- Worked closely with customers, estimators, claims adjusters and multiple vendors to ensure exceptional service and accurate repairs to vehicle.
Service King
CSR, Estimator-in-Training
05.2021 - 02.2022
Job overview
- Organized and maintained office files and records, ensuring accurate and timely documentation of customer information and vehicle details
- Collaborated with technicians and insurance companies to facilitate smooth communication and resolution of repair orders.
- Participated in continuing education opportunities to maintain current certifications and stay abreast of industry advancements related to auto body repair estimation techniques.
Shella Care Management Services
Respite Care Worker
07.2007 - 07.2021
Job overview
- Worked with individuals with special needs in managing challenging behaviors and providing compassionate care.
- Designed and implemented various activities to encourage socialization, provide emotional support, coping skills and aid clients in daily living.
- Ensured safety at all times by monitoring environments closely for potential hazards or challenges related to individual conditions or limitations.
San Bernardino County Sheriff's Department
Sheriff Custody Specialist
05.2019 - 03.2021
Job overview
- Responsible for monitoring inmate movement and behavior, and assisting sworn personnel in controlling and supervising up to 300 prisoners collectively.
- Monitor and control public and inmate movement and activities within a detention facility through direct visual contact and audio and video monitoring systems; maintain visual surveillance of intake area for officer and inmate safety; monitor inmate visits; provide information to the public when necessary.
- Prepare reports and maintain records and logs as appropriate; enforce all facility rules and policies, document activities conducted with each inmate in the program, and update individual files, documents and existing information relevant to each inmate
San Bernardino County Sheriff's Department
Sheriff Custody Assistant
05.2018 - 05.2019
Job overview
- Provided extensive clerical support within a Detention Facility, including booking prisoners, securing personal effects and money, establishing bail according to schedules, and entering accurate information into computer systems
- Assisted and directed visitors to appropriate locations; answered questions, received complaints, and explained services, programs, policies, procedures, regulations, or departmental activities
- Sorted, filed, and typed a variety of secure and private documents throughout facility and county divisions.
1st Class Collision
Front Desk Coordinator
03.2016 - 05.2018
Job overview
- Executed data entry in various computing systems for internal and external applications.
- Oversaw telephone and email communications, managed basic accounting and cash-handling responsibilities. Coordinated customer appointments and updated and kept informed on repair status.
- Performed vehicle check-in process and scanned vehicles for any preexisting codes and damages.
Faith Quality Auto Body
Front Desk Receptionist
08.2014 - 03.2016
Job overview
- Greeted and assisted customers in person and over the phone in scheduling appointments, providing estimates, and answering inquiries.
- Managed incoming and outgoing correspondence, including emails, faxes, and mail to ensure timely communication with customers and vendors
- Facilitated the intake process for damaged vehicles, documenting vehicle condition, obtaining necessary claim information, and coordinating with insurance companies
Education
Paloma Valley High School, Menifee, CA
High School Diploma
Skills
Customer service expertise
Front Office Management
Auto Claims Handling
Problem-Solving
Dependable and Responsible
Timeline
Front Office Coordinator
Fix Auto Temecula
02.2022 - 07.2024
CSR, Estimator-in-Training
Service King
05.2021 - 02.2022
Sheriff Custody Specialist
San Bernardino County Sheriff's Department
05.2019 - 03.2021
Sheriff Custody Assistant
San Bernardino County Sheriff's Department
05.2018 - 05.2019
Front Desk Coordinator
1st Class Collision
03.2016 - 05.2018
Front Desk Receptionist
Faith Quality Auto Body
08.2014 - 03.2016
Respite Care Worker
Shella Care Management Services
07.2007 - 07.2021
Paloma Valley High School
High School Diploma
Accomplishments
- Collaborated with the Inmate Servies Unit (ISU) in the launching of a tablet computer project in Units 6 and 10 at West Valley Detention Center (WVDC).
- Supervised team of six staff estimators to meet and exceed monthly collision goals.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and top customer satisfaction.
- Promoted to Sheriff's Custody Specialist after 1 year of employment and responsible for routinely supervising over 300 detainee inmates.
Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridImportant To Me
Career advancementWork-life balancePaid time offHealthcare benefitsAvailability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software
CCC one
Mitchell Estimating
Languages
English
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