Summary
Overview
Work History
Education
Skills
Timeline
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Malery Tiffany Moore

Fort Worth,TX

Summary

Well-organized and reliable Bakery/Deli ADL/ Assistant Manager Lead Clerk offering highly organized nature, good multitasking abilities and personable style. Works to satisfy customers and exceed sales targets. Security-conscious and observant with experience minimizing losses and managing stock.

Overview

13
13
years of professional experience

Work History

Lead Clerk/Manager

WinCo Foods
08.2024 - 06.2025
  • Ordering comparing prices from other companies making sure our customers are satisfied with every purchase.
  • Helping with Customer Service
  • Sending money & Receiving money from Western Union
  • Cashing payroll checks
  • Redeeming lotto tickets, buying lotto tickets
  • Scanning, Faxing also Copies of documents customers needed.
  • Checking IN/Out Maintenance services
  • Creating work tickets for Maintenance when needed.
  • Money orders
  • Made sure our Cashiers had all breaks & lunch breaks
  • Filled all merchandise as needed.
  • Ordered the proper merchandise as the Corporate sent with Emails as a Hotlist product.
  • Stripped & worked the truck as order every day.
  • Changed different merchandise with all displays bi-weekly
  • Used proper rotation in products to have less to no shrinkage.
  • Handled pressure situations daily, handled with care and consideration.
  • Greeting every customer with a smile and offering help if needed.
  • Made special orders for customers if needed or bring in new products to see the sells flow.
  • Signed off on truck delivers
  • Used electric equipment
  • Emailed all co-workers when needed to communicate changes or if products are white bared.

Deli/Bakery Assistant Manager

Kroger
02.2018 - 02.2023
  • Remained attentive to customer needs at bakery counter and delivered above-and-beyond service.
  • Stocked display cases and kept bakery merchandise in storeroom rotated to maintain freshness and prevent spoilage.
  • Greeted incoming customers, offered assistance, advised on bakery products and services.
  • Controlled inventory by stocking and organizing supplies from new deliveries.
  • Protected food quality and freshness by rotating products and removing expired items.
  • Worked cooperatively with coworkers to build strong bakery team.
  • Demonstrated merchandise operation and explained features.
  • Trained new employees on sales techniques and company policies.
  • Greeted customers warmly and offered assistance in finding needed merchandise.
  • Built visually appealing sales displays based on merchandising plans.
  • Contacted vendors to search for out-of-stock items for customers.
  • Monitored and maintained cooler, freezer, equipment and work area in line with company sanitation standards.

CNA

Mansfield Nursing & Rehabilitation
03.2015 - 08.2017
  • Cleaned rooms of supplies, trash and linens to complete discharge tasks.
  • Utilized appropriate transfer techniques to assist residents to and from bathrooms.
  • Checked vital signs and weight and recorded intake and output information to maintain patient stability.
  • Maintained resident confidentiality and followed HIPAA guidelines.
  • Answered call lights, alarms and patient requests.
  • Communicated with physicians, nurses and caregivers to support continuum of care.
  • Responded immediately to calls from patients for assistance or treatment and alerted medical staff to emergency situations.
  • Documented and reported to nurse’s on patient’s behavior observations, complaints, or physical symptoms.
  • Monitored patients' mental and emotional wellbeing and reported concerns.
  • Cleaned patient rooms and changed bed linens to reduce fungi and bacteria buildup.
  • Delivered outstanding care following individualized treatment plans.
  • Completed daily shift reports for smooth and informative handovers.
  • Prioritized assigned tasks when managing high patient caseload.
  • Built patients' trust through compassionate, person-centered care.
  • Observed patients' by checking open wounds and existing conditions.
  • Changed dressers, binders and bandages as directed.

CNA

Prairie Estates
05.2014 - 02.2015
  • Cleaned rooms of supplies, trash and linens to complete discharge tasks.
  • Utilized appropriate transfer techniques to assist residents to and from bathrooms.
  • Checked vital signs and weight and recorded intake and output information to maintain patient stability.
  • Maintained resident confidentiality and followed HIPAA guidelines.
  • Answered call lights, alarms and patient requests.
  • Encouraged residents to participate in social programs and on- and off-campus lifestyle activities to support wellness.
  • Collaborated with therapy and nursing teams to prepare residents for therapy sessions.
  • Communicated with physicians, nurses and caregivers to support continuum of care.

Call Center Representative

BlueCross BlueShield & United Healthcare Rep.
07.2012 - 10.2014
  • Multitasked to resolve inquiries in real time, whilst giving customers full attention.
  • Entered and updated customer data to create and modify account information.
  • Listened actively to complaints, feedback and feature requests for future improvement.
  • Obtained necessary personal information and verified eligibility in real time.
  • Guided and processed customer orders during high-volume periods.
  • Used open and closed questioning to obtain relevant information quickly.
  • Expedited calls requiring urgent attention for immediate resolution.
  • Recognized caller needs and recommended viable solutions.
  • Navigated between multiple systems to find relevant information necessary for assigned tasks.
  • Served as friendly first point of contact for customer inquiries.
  • Managed time by prioritizing workload and juggling multiple tasks simultaneously.
  • Exchanged merchandise and refunded money to adjust customer accounts and resolve billing issues.
  • Updated customer accounts with current personal and purchasing information.
  • Remained calm, composed and polite to deescalate aggressive customer behavior.
  • Met and exceeded daily service quality and performance goals.
  • Made informed decisions under stressful circumstances.
  • Engaged with customers to understand needs, resolve issues, and answer product questions.

Education

Associate of Arts - Business Administration

Navarro College
Corsicana, TX
07.2011

High School Diploma - undefined

Dawson High School
Dawson, T

Skills

  • Quality Assurance
  • Stock Rotation
  • Display Maintenance
  • Display Case Setup
  • Customer Satisfaction
  • POS System Operation
  • Flexible Schedule
  • Merchandising Strategies
  • Ordering Procedures
  • Customer Service
  • Health department regulations
  • Cake Decorating
  • Supply Ordering
  • Relationship Building

Timeline

Lead Clerk/Manager

WinCo Foods
08.2024 - 06.2025

Deli/Bakery Assistant Manager

Kroger
02.2018 - 02.2023

CNA

Mansfield Nursing & Rehabilitation
03.2015 - 08.2017

CNA

Prairie Estates
05.2014 - 02.2015

Call Center Representative

BlueCross BlueShield & United Healthcare Rep.
07.2012 - 10.2014

High School Diploma - undefined

Dawson High School

Associate of Arts - Business Administration

Navarro College

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Malery Tiffany Moore