Summary
Overview
Work History
Education
Skills
Timeline
Generic

MALESHA DAWSON

Abbeville,SC

Summary

Reliable Machine Operator with work history of good performance in fast-paced production environments. Knowledgeable in quality control measures and manufacturing quality standards. Demonstrated expertise in equipment operation and maintenance. Skilled Production Worker offering 3 years of experience in warehouse and manufacturing environments. Focused on being productive and safety-minded at all times. Hardworking Customer Service Representative Supervisor maintains and enhances customer service by delivering systems and procedures and supervising staff. Communicative and responsible team leader builds productive and positive relationships with employees and customers to improve retention and loyalty. Consistently promotes company values and culture through all interactions. Results-oriented candidate known for outstanding communication, customer service and conflict resolution abilities. Focused individual brings diverse management skills and extensive background in wide range of call center functions. Grasps and articulates sensitive and complex situations with diplomacy and ease. State-certified Nursing Assistant bringing senior-level experience in healthcare settings. Observant and reliable with good bedside manner and excellent time-management skills to address patient requirements in high-volume care facilities. Proficient in mobility and personal hygiene support. Proficient and caring nursing team member offering outstanding patient-facing experience. Adept at addressing patient needs with compassionate care and attention to detail. Diligent about maximizing satisfaction, safety and wellness while serving patients of all backgrounds. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

7
7
years of professional experience

Work History

Machine Operator Assembler

Electrolux Home Products
04.2022 - 01.2024
  • Followed detailed instructions to operate machines with accuracy and produce quality products.
  • Cleaned, lubricated and adjusted parts and components, keeping parts fully functional.
  • Reduced machine downtime by performing regular inspections and identifying potential issues before they escalated.
  • Assessed equipment after each production run and performed preventive maintenance to keep machines running smoothly.
  • Assisted in the development of new products, contributing technical expertise and hands-on assembly experience.
  • Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.
  • Complied with safety standards to prevent machinery accidents and personnel injuries.

Customer Service Associate Team Leader

Foundever
09.2020 - 03.2022
  • Assisted with training and developing sales associates and customer service team members
  • Validated data and resolved problems related to system-generated information
  • Adhered to inventory control practices, recording stock moves on handheld devices to provide real-time updates to stock levels
  • Managed details of completing sales payments, refunds, and exchanges, including issuing store credit
  • Trained new associates on store programs and policies
  • Supported loss prevention team by verifying proper inventory control procedures and monitoring store areas for theft or damaged products
  • Advised customers on status of merchandise ordered and arranged for pickup and delivery.
  • Trained team members on new hotel services and products to support promotional efforts.
  • Increased customer loyalty with exceptional service and proactive problem-solving techniques.

Certified Nursing Assistant

NHC Clinton
02.2020 - 09.2020
  • Responded immediately to calls from patients for assistance or treatment and alerted medical staff to emergency situations
  • Communicated with physicians, nurses, and other caregivers to exchange information about patient conditions, treatment plans, and activities
  • Monitored patient condition by recording vitals including blood pressure, respiration rates, and body temperature
  • Performed light housekeeping, including cleaning patient rooms and changing sheets on beds
  • Worked with patients to assure that they participated in exercises and therapeutic activities.
  • Helped patients with self-feeding and assisted feeding, based on individual needs.
  • Helped clean and prepare patient consultation rooms to maintain hygiene standards
  • Helped patients complete range of motion exercises to prevent loss of function during care.

Customer Service Representative Manager

Sykes
01.2017 - 12.2019
  • Implemented best practices in fostering exceptional customer care support and satisfying customers
  • Maintained a professional demeanor by staying calm when addressing unhappy or angry customers.
  • Reviewed loan applications from credit union members to determine the feasibility of credit eligibility
  • Monitored customer service calls to verify representatives' adherence to service standards and best practices.
  • Conducted follow-up calls at customer locations
  • Communicated with clients over various platforms such as phone, email, web portal, and chat.
  • Oversaw the recruitment, selection, onboarding, and training of new hires to maintain a high-performing team dynamic.
  • Developed detailed plans based on broad guidance and direction.

Education

High School Diploma -

Abbeville High School
Abbeville, SC
05.2018

Skills

  • Forklift Operation
  • Skilled in final assembly processes
  • Critical Thinking
  • Customer Service
  • POS systems expert
  • Administration and Reporting
  • Service Level Agreements
  • Professional and Courteous
  • Mobility Assistance
  • Health Education
  • Unit Supply Maintenance
  • Tube feedings and medications familiarity

Timeline

Machine Operator Assembler

Electrolux Home Products
04.2022 - 01.2024

Customer Service Associate Team Leader

Foundever
09.2020 - 03.2022

Certified Nursing Assistant

NHC Clinton
02.2020 - 09.2020

Customer Service Representative Manager

Sykes
01.2017 - 12.2019

High School Diploma -

Abbeville High School
MALESHA DAWSON