Malesha Mapps-Hatton
West Bloomfield,MI
Summary
I am a positive and diligent professional, experienced with managing rental property and facility operations. I utilize leadership skills to build and collaborate effectively with teams to enhance service quality and maintain high standards.
Overview
8
8
years of professional experience
Work History
Staffing Coordinator
Jewish Senior Life
09.2023 - 04.2025
- Verified payroll, vacation and sick time hours to support accounting processes.
- Conducted onboarding new hires, facilitating a smooth transition into their roles and supporting employee retention efforts.
- Conducted comprehensive interviews, assessing candidate skills and cultural fit for successful placements.
- Increased client satisfaction by maintaining thorough knowledge of client needs and matching suitable candidates for open positions.
- Worked closely with other departments within the organization to address workforce planning needs effectively.
Operations Manager
Hampton Manor Assisted Living
03.2021 - 09.2023
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill facility requirements.
Property Manager
Williams Group Property Management
08.2017 - 09.2023
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
- Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
Sales & Marketing Coordinator
Cedarbrook Senior Living
12.2016 - 12.2018
- Exceeded quarterly sales targets consistently by engaging in the community and well as continued engagement with current residents building meaningful relationships.
- Strengthened client relationships with regular follow-ups, ensuring that I built the foundation for great resident referral opportunities.
- Conducted market research to identify trends and competitor strategies, informing adjustments to company offerings accordingly.
- Provided leadership, guidance and direction to sales team members, offering assistance with any need at any time.
- Developed and implemented strategies to increase sales and improve facility involvement in creating a exciting environment for potential leads.
Education
Associate of Arts - General
Lawrence Technological University
Southfield, MI06-2009
Skills
- Property Management
- Tenant Management
- Guest Service Management
- Exceptional Phone Communication
- Resolve Concerns
- Quality Assurance
- Hospitality
- Customer Service
- Cash Handling
- Administrative
- Sales & Marketing
- Fair Housing
- Exceptional Interview Skills
- Staff Management
- Schedule Management
- New Hire Onboarding
- Strong Organization
- Customer Relationship Management
- Strategic Planning
Timeline
Staffing Coordinator
Jewish Senior Life
09.2023 - 04.2025
Operations Manager
Hampton Manor Assisted Living
03.2021 - 09.2023
Property Manager
Williams Group Property Management
08.2017 - 09.2023
Sales & Marketing Coordinator
Cedarbrook Senior Living
12.2016 - 12.2018
Associate of Arts - General
Lawrence Technological University
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