Maletha Soun
Conroe,TX
Summary
Dynamic healthcare professional with proven expertise in healthcare systems navigation and exceptional administrative support, honed at Houston Methodist and Baylor College of Medicine. Excelled in enhancing patient care coordination and reducing wait times through meticulous attention to detail and superior multitasking abilities. Demonstrated mastery in Microsoft Office and a commitment to outstanding customer service.
Overview
3
3
years of professional experience
Work History
Patient Access Representative
Houston Methodist
04.2024 - Current
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for patients.
Patient Service Representative
Houston Methodist
09.2022 - 04.2024
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge of regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Served as a reliable source of information for patients regarding appointment scheduling, call center, insurance coverage inquiries, and general office policies.
Referral Specialist
Baylor College Of Medicine
02.2022 - 09.2022
- Collaborated with healthcare providers to ensure accurate and complete referral information, improving patient care coordination.
- Streamlined referral processes for increased efficiency, resulting in timely appointments for patients.
- Maintained accurate records on in-progress and completed referrals, ensuring full data integrity throughout the process.
- Reduced wait times for specialist appointments by diligently following up on pending referrals.
Front Desk Specialist
Baylor College Of Medicine
01.2021 - 02.2022
- Handled sensitive patient complaints with discretion and professionalism, working towards a speedy resolution that maintained positive relationships with valued clientele.
- Processed payments accurately while adhering to data security protocols, safeguarding sensitive customer information from unauthorized access or misuse.
- Provided valuable feedback on guest preferences or trends observed during daily interactions, helping inform future marketing or service improvement initiatives.
- Kept a well-maintained front desk area, creating an inviting atmosphere for guests upon arrival and throughout their stay.
Education
Associate of Arts - Business Administration
Lone Star College System
The Woodlands, TX05.2025
High School Diploma -
Alvin High School
Alvin, TX05.2017
Skills
Healthcare systems navigation
Administrative and Office Support
Attention to Detail
Multitasking and Organization
Microsoft Office
Languages
Cambodian
Native or Bilingual
Timeline
Patient Access Representative
Houston Methodist
04.2024 - Current
Patient Service Representative
Houston Methodist
09.2022 - 04.2024
Referral Specialist
Baylor College Of Medicine
02.2022 - 09.2022
Front Desk Specialist
Baylor College Of Medicine
01.2021 - 02.2022
Associate of Arts - Business Administration
Lone Star College System
High School Diploma -
Alvin High School