Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Maletta V. Larry

Mesquite,TX

Summary

Resourceful professional in automotive financial services and credit, recognized for high productivity and efficient task completion. Expertise in risk assessment, regulatory compliance, and customer service. Strong communication, problem-solving, and adaptability skills drive goal achievement and client satisfaction. Proven ability to work effectively without supervision and adapt quickly to new challenges.

Overview

25
25
years of professional experience
1
1
Certification

Work History

Automotive Finance Manager

Autos of Forney, LLC
Forney, Texas
02.2025 - Current
  • Increased auto finance sales volume while maintaining profit margins through strategic development.
  • Processed applications for new vehicle loans with efficiency and precision.
  • Negotiated competitive loan terms with banks, credit unions, and other lending institutions.
  • Managed financial transactions and structured deals to align customer needs with dealership objectives.
  • Resolved customer concerns regarding financing, ensuring high satisfaction levels.
  • Ensured compliance with federal, state, and local automotive sales regulations.
  • Coordinated seamlessly with sales and service departments to enhance customer experience.
  • Conducted thorough credit analyses to determine suitable financing options based on credit history.

Credit Analyst II

Hyundai Capital America
Plano, Texas
10.2023 - 02.2025
  • Executed due diligence on applicants by verifying income, assets, and liabilities through public records and third-party sources.
  • Reviewed financial statements of potential borrowers to assess creditworthiness.
  • Identified gaps in information necessary for comprehensive analysis.
  • Analyzed repayment behavior and current account status of existing customers to evaluate performance.
  • Ensured compliance with laws, regulations, and policies governing consumer lending practices.
  • Assessed customer financial data to determine risk levels for credit extension.
  • Requested essential financial documents from customers to facilitate evaluations.
  • Updated credit and loan files to maintain accuracy and completeness of documentation.

Asset Management Analyst

Ally Financial Inc.
Lewisville, Texas
10.2022 - 10.2023
  • Ensured compliance with laws and regulations governing consumer lending practices.
  • Conducted due diligence on new applicants by verifying income, assets, and liabilities.
  • Evaluated loan applications and provided recommendations based on credit assessment principles.
  • Collaborated with sales and management to enhance operational effectiveness.

Credit Analyst II

Hyundai Capital America
Plano, TX
05.2017 - 10.2022
  • Analyzed consumer credit applications to assess creditworthiness of applicants.
  • Evaluated risk levels utilizing Credit Bureau data and additional sources.
  • Negotiated tiers and terms while reviewing deal structures with dealers.
  • Ensured compliance with credit guidelines as a Credit Level II analyst for major districts.
  • Processed inbound dealer calls and escalated inquiries for resolution.
  • Cultivated strong relationships with dealer personnel to enhance collaboration.
  • Interacted with dealers regarding lending decisions based on thorough credit evaluations.
  • Administered risk-based finance program utilizing scoring and credit analysis.

Lease End Advisor

Hyundai Capital America
Plano, Texas
04.2016 - 05.2017
  • Executed outbound calls to contact customers nearing lease completion.
  • Advised customers on lease-end options and obligations using WIPS call model.
  • Serviced inbound calls from lease-end customers regarding end-of-term processes.
  • Noted, coded, and updated entries in HCA business systems for accuracy.
  • Delivered exceptional customer experience through active listening and effective communication.
  • Anticipated customer needs to enhance satisfaction and loyalty.
  • Performed additional duties as assigned to support team objectives.

Internet Sales Manager

Vandergriff Hyundai
Arlington, Texas
04.2012 - 04.2016
  • Maintained dealership website, ensuring accurate vehicle specifications and availability.
  • Managed internet sales leads, responding to inquiries with promptness.
  • Converted online leads into customers, consistently achieving sales targets.
  • Scheduled test drive appointments and coordinated seamless vehicle deliveries.
  • Reviewed transactions with management and detailed terms of sale with customers.
  • Prepared sold vehicles for delivery, educating customers on operational features and warranty details.

Leasing Consultant/ Marketing Director

Sherman Residential
Plano, Texas
07.2011 - 04.2012
  • Delivered exceptional customer service to current and prospective residents.
  • Greeted customers, provided facility information, and facilitated apartment viewings.
  • Ensured lease contracts remained accurate and compliant with state rental laws.
  • Maintained correspondence and advertising logs while executing outreach marketing initiatives.
  • Developed and implemented an ongoing resident retention program.
  • Updated Leasing and Property Information Handbook to reflect current practices.
  • Utilized effective telephone and sales techniques to engage diverse customer demographics.

Medicaid Eligibility Specialist III

Texas Department of Health and Human Services
Fort Worth, Texas
09.2008 - 06.2011
  • Evaluated eligibility for medical services for aged and disabled individuals.
  • Obtained and verified client income and resources to assess financial eligibility.
  • Conducted interviews to determine client eligibility for benefits.
  • Monitored nursing home compliance with state and federal regulations to ensure standards were met.
  • Documented case records in automated systems for accuracy and efficiency.
  • Reviewed nursing home records to maintain compliance with regulatory requirements.
  • Explained agency programs to external stakeholders, enhancing understanding of available services.
  • Communicated with relevant parties to verify information and address issues promptly.

Executive Administrative Assistant to the Presiding Bishop and CEO

Celebration of Praise Ministries, Inc.
Lenox, Georgia
02.2006 - 05.2007
  • Provided confidential administrative support to CEO of nationwide religious organization.
  • Managed catering arrangements for special events hosted by organization.
  • Greeted visitors upon arrival, ensuring a welcoming atmosphere.
  • Assisted in organizing conferences and seminars at executives' direction.
  • Monitored and promptly responded to incoming emails.
  • Scheduled travel and hotel accommodations for meetings and events.
  • Handled confidential information with utmost discretion.
  • Screened phone calls, prioritizing important clients while filtering spam.

Medicaid Eligibility Specialist

Georgia Department of Family and Children Services (DFCS)
Tifton, Georgia
09.2005 - 02.2006
  • Responsible for providing support to the Tift Regional Hospital clients and patients; determining Medicaid eligibility.
  • Provide economic support while coordinating and/or performing eligibility determinations and other related activities associated with Medicaid benefits for patients of the Hospital.
  • Provide superior customer service in a fast-paced environment to a diverse customer population.
  • Receive, monitor and resolve complaints, concerns, and inquiries from customers who can be irate and hostile with professionalism, concern and diplomacy.

Family and Independent Case Manager II

Georgia Department of Family and Children's Services (DFCS)
Albany, Georgia
04.2005 - 09.2005
  • Responsible for providing support to the Division of Family and Children Services (DFCS) clients via a one-stop call center in any of the following programs: Temporary Assistance for Needy Families (TANF); Food Stamps; Child Care; and TANF-related Medicaid.
  • Provide economic support in multiple programs, while coordinating and/or performing eligibility determinations and other related activities associated with Medicaid benefits for the aged, blind, and disabled.
  • Provide superior customer service in a fast-paced environment to a diverse customer population.
  • Receive, monitor and resolve complaints, concerns, and inquiries from customers who can be irate and hostile with professionalism, concern and diplomacy.
  • Assess the employability needs of individual clients in caseload, identify resources to meet client needs, identify and remove barriers to employment, and otherwise facilitate client employment.

Family and Independent Case Manager II

Georgia Department of Family and Children's Services (DFCS)
Atlanta, GA
06.2002 - 04.2005
  • Responsible for providing support to the Division of Family and Children Services (DFCS) clients in any of the following programs: Temporary Assistance for Needy Families (TANF); Food Stamps; Child Care; and TANF-related Medicaid.
  • Provide economic support in multiple programs, while coordinating and/or performing eligibility determinations and other related activities associated with Medicaid benefits for the aged, blind, and disabled.
  • Provide superior customer service in a fast-paced environment to a diverse customer population.
  • Receive, monitor and resolve complaints, concerns, and inquiries from customers who can be irate and hostile with professionalism, concern and diplomacy.
  • Assess the employability needs of individual clients in caseload, identify resources to meet client needs, identify and remove barriers to employment, and otherwise facilitate client employment.

Case Manager and HIV/Substance Abuse Educator

ANIZ, Inc.
Atlanta, Georgia
03.2001 - 06.2002
  • Responsible for managing the daily activities of a satellite office, that provides multiple services to a diverse customer population.
  • Responsible for the development and revision of office procedures.
  • Coordinate schedules of 4 staff members and maintain and develop business relationships with vendors and other local, state and community organizations.
  • Assess coordinate and evaluate training needs of employees and coordinate appropriate internal or external training.
  • Assist in the development of themes, business objectives and funding proposals.
  • Oversee compliance to fiscal controls and prepare for outside audits.
  • Maintain effective communication with customers and clients to ensure their needs are continually being met.
  • Plan and implement community activities.

Project/Program Director

Outreach, Inc.
Atlanta, Georgia
04.2000 - 01.2001
  • Responsible for developing and implementing teenage peer HIV/AIDS awareness programs that seeks to inform and empower inner city youth with the facts about sexually illicit conduct, health awareness and positive self-worth.
  • Synthesized large amounts of information from multiple sources, to create cogent, highly readable and reliable documents and proposals.
  • Conduct associated research and technical oversight for the writing of federal and local grants.
  • Direct supervisory responsibility for 33 personnel.
  • Had the responsibility of maintaining an annual budget in excess of $250k.

Education

Bachelors - Social Work

Clark-Atlanta University
Atlanta

Skills

  • Credit analysis
  • Regulatory compliance
  • Excellent written and verbal communication skills
  • Professional demeanor
  • Sales collaboration
  • Attention to detail
  • Market analysis
  • Continuous improvement focus
  • Risk management strategies
  • Organizational and time management skills
  • Relationship management and building

Certification

Six Sigma Lean 6 white belt certification.

Timeline

Automotive Finance Manager

Autos of Forney, LLC
02.2025 - Current

Credit Analyst II

Hyundai Capital America
10.2023 - 02.2025

Asset Management Analyst

Ally Financial Inc.
10.2022 - 10.2023

Credit Analyst II

Hyundai Capital America
05.2017 - 10.2022

Lease End Advisor

Hyundai Capital America
04.2016 - 05.2017

Internet Sales Manager

Vandergriff Hyundai
04.2012 - 04.2016

Leasing Consultant/ Marketing Director

Sherman Residential
07.2011 - 04.2012

Medicaid Eligibility Specialist III

Texas Department of Health and Human Services
09.2008 - 06.2011

Executive Administrative Assistant to the Presiding Bishop and CEO

Celebration of Praise Ministries, Inc.
02.2006 - 05.2007

Medicaid Eligibility Specialist

Georgia Department of Family and Children Services (DFCS)
09.2005 - 02.2006

Family and Independent Case Manager II

Georgia Department of Family and Children's Services (DFCS)
04.2005 - 09.2005

Family and Independent Case Manager II

Georgia Department of Family and Children's Services (DFCS)
06.2002 - 04.2005

Case Manager and HIV/Substance Abuse Educator

ANIZ, Inc.
03.2001 - 06.2002

Project/Program Director

Outreach, Inc.
04.2000 - 01.2001

Bachelors - Social Work

Clark-Atlanta University

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