Maleyah Navarro
Honolulu,HI
Summary
Enthusiastic professional with hands-on experience in front-of-house operations. Known for strong attention to detail and adaptability, successfully enhancing guest satisfaction and training new staff to uphold service excellence.
Detail-oriented and highly motivated biology undergraduate with hands-on experience in environmental research and laboratory techniques. Skilled in water quality testing, data collection, and analysis, with a strong ability to prepare clear, accurate reports and presentations. Adept at collaborating in team settings, learning new technologies quickly, and applying scientific knowledge to real-world environmental challenges. Committed to contributing to research projects and supporting organizational goals through strong analytical and problem-solving skills.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Front of House Staff Member
Chick-fil-A
Honolulu, Hawaii
01.2025 - Current
- Managed customer inquiries and resolved issues to enhance service satisfaction.
- Coordinated front-of-house operations to ensure smooth restaurant functionality.
- Trained new staff on service standards and operational procedures.
- Implemented efficient table management strategies to optimize seating arrangements.
- Developed and maintained strong relationships with regular customers to promote loyalty.
- Established welcoming atmosphere by greeting each guest warmly.
- Contributed to positive guest experiences by assisting with menu recommendations and knowledgeably answering questions about food preparation and ingredients.
- Trained new staff in front-of-house procedures, customer relations, and cleaning.
- Operate point of sales system
- Upheld company standards for quality, safety, and cleanliness throughout daily tasks, contributing to a consistent dining experience for all guests.
Federal Work Study Student Worker
Hawaii Pacific University
Honolulu, HI
2024 - Current
- Assisted in administrative tasks, enhancing office efficiency and organization.
- Supported student services by managing inquiries and providing accurate information.
- Assist students/parents with any questions they have.
Mentor
Youth Ocean Explorers
St. Croix, U.S Virgin Islands
07.2025 - 08.2025
- Guided youth in marine exploration projects, fostering hands-on learning and environmental stewardship.
- Provided guidance and recommended coping mechanisms for youth dealing with difficult issues.
- Facilitated workshops on professional growth and career planning, significantly increasing participant engagement and motivation.
- Monitored mentee progress through regular assessments, ensuring alignment with their personal and professional objectives.
- Mentored volunteers, enhancing their teaching skills and promoting effective communication with participants.
Cashier/Wait Staff Member
Love Croix
St. Croix U.S Virgin Islands
09.2017 - 12.2024
- Managed and operated cash transactions efficiently and accurately to enhance customer experience.
- Assist customers
- Answer telephone
- Resolved customer inquiries and complaints promptly, maintaining a positive store environment.
Mentor
Youth Ocean Explorers
ST. Croix, U.S Virgin Islands
07.2024 - 08.2024
- Facilitated hands-on activities, promoting experiential learning and environmental stewardship for students.
- Trained volunteer staff on effective mentorship techniques and program delivery methods.
- Continually assessed own mentoring performance, seeking feedback from peers and mentees to ensure ongoing personal and professional growth.
- Developed trust-based relationships with mentees through active listening and empathetic communication.
- Coordinated with other professionals involved in the mentoring process to ensure seamless support for each participant''s journey toward success.
- Adapted mentorship style based on individual mentee needs, enabling tailored interventions that drove better results than one-size-fits-all approaches.
- Empowered mentees to take responsibility for their learning and development, fostering self-confidence and resilience.
- Maintained strict confidentiality in all situations unless abuse, neglect, or threats identified.
- Collaborated with fellow mentors to exchange best practices, ensuring continuous improvement of mentoring strategies.
Mentor
Youth Ocean Explorers
St. Croix, U.S Virgin Islands
07.2023 - 08.2023
- Facilitated hands-on activities, promoting experiential learning and environmental stewardship for students.
- Assisted mentees in developing self-confidence and positive self-image.
- Offered constructive feedback on mentee progress, enabling them to refine their skills and enhance their potential.
- Monitored mentee performance consistently, identifying areas of improvement and adjusting mentorship approaches accordingly.
- Promoted positive relationships between mentees and other peers and adults to encourage social resilience and connection.
- Assisted mentees in setting achievable goals and creating realistic action plans for personal and professional growth.
- Promoted a growth mindset among mentees, encouraging them to view setbacks as opportunities for learning and growth.
Mentor
Youth Ocean Explorers
St. Croix, U.S Virgin Islands
07.2022 - 08.2022
- Facilitated hands-on activities, promoting experiential learning and environmental stewardship for students.
- Served as a role model for professionalism, integrity, and dedication within the mentorship program environment.
- Established partnerships with local organizations to expand resources for youth engagement activities.
- Enhanced mentee performance by providing personalized guidance and support.
- Served as role model for mentees by demonstrating strong values and ethical standards.
- Guided mentees in overcoming challenges by sharing personal experiences and offering practical advice.
- Organized community outreach events to raise awareness about ocean health and sustainability.
- Evaluated program effectiveness through participant feedback, driving continuous improvement initiatives.
Mentor
Youth Ocean Explorers
St. Croix, U.S Virgin Islands
07.2021 - 07.2021
- Developed engaging educational programs to enhance students' understanding of marine ecosystems.
- Mentored youth in marine science projects, fostering teamwork and critical thinking skills.
- Facilitated hands-on activities, promoting experiential learning and environmental stewardship for students.
Cashier, Pharmacy Technician
Neighborhood Pharmacy
St. Croix U.S Virgin Islands
2024 - 2024
- Processed customer transactions efficiently using point-of-sale systems.
- Managed cash register operations and ensured accurate financial reporting.
- Assisted customers with product inquiries and provided personalized recommendations.
- Maintained cleanliness and organization of work area to enhance customer experience.
Education
High School Diploma -
St. Croix Educational Complex Highschool
St. Croix, U.S Virgin Islands05-2024
Certification - Welding
St. Croix Career And Technical Education Center
St. Croix, U.S Virgin Islands05-2024
Skills
- Order taking
- Greeting guests
- Cleanliness
- Memory retention
- Bilingual
- Safety and Compliance: CPR and First Aid Certified, OSHA trained
- Time Management
- Communication
- Leadership
- Google Workspace
- Lab Documentation
- Team Collaboration
- Water sampling and analysis
- Welding
- Plasma Cutting
- Critical thinking
Certification
- Open Water Scuba Certified
- Advanced Open Water Certified
- Rescue Certified
- CPR Certified
- First Aid Certified
- Junior Dive Master Certified
- Dive Master Certified
- Welding Certified
- OSHA Training Certified
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Interests
- Community Cleanup
- Enjoy participating in community activities for overall physical and mental well-being
- Youth Development Programs
- Youth mentor, providing guidance and support to empower the next generation of leaders
- Environmental Conservation Projects
- Volunteer Work
- Homelessness Outreach
- Participating in fundraising events to support local charities, schools, or community projects
- Environmental Stewardship
- Getting involved in local advocacy groups to promote positive change in the community
- Offering time and support to shelters for the homeless, women, and animals
- Fundraising Events
- Volunteering with youth sports programs as a mentor
- Volunteering
- Blogging
- Photography
- I enjoy cooking for friends and family gatherings
- Stand-up Paddleboarding (SUP)
- Dancing
Timeline
Mentor
Youth Ocean Explorers
07.2025 - 08.2025
Front of House Staff Member
Chick-fil-A
01.2025 - Current
Mentor
Youth Ocean Explorers
07.2024 - 08.2024
Mentor
Youth Ocean Explorers
07.2023 - 08.2023
Mentor
Youth Ocean Explorers
07.2022 - 08.2022
Mentor
Youth Ocean Explorers
07.2021 - 07.2021
Cashier/Wait Staff Member
Love Croix
09.2017 - 12.2024
Federal Work Study Student Worker
Hawaii Pacific University
2024 - Current
Cashier, Pharmacy Technician
Neighborhood Pharmacy
2024 - 2024
High School Diploma -
St. Croix Educational Complex Highschool
Certification - Welding
St. Croix Career And Technical Education Center