Maleyah Robinson

• Conducted thorough investigations into suspected cases of FMLA abuse or fraud, protecting company resources from misuse while upholding the rights of legitimate claimants.
• Reduced processing time for leave applications by implementing a streamlined system for tracking and recording absences.
• Facilitated smooth integration back into the workplace by providing regular updates on expected return dates for employees on leave.
• Coordinated seamless transitions for employees returning to work after extended leaves of absence, ensuring appropriate accommodations were made when necessary.
• Assisted HR department in developing comprehensive leave policies that met the needs of both employees and the organization.

• Cultivated warm relationships with regular customers.
• Worked with POS system to place orders, manage bills and handle complimentary items.
• Explained menu items and suggested appropriate options for food allergy concerns.
• Bussed and reset tables to keep dining room and work areas clean.
• Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
• Used slow periods to restock supplies, ice, trays and delivery bags.

● Scheduling appointments, in addition to, sending reminders which reduced missed appointments by 26%

● Incorporated customer care into every touchpoint of patient's interaction to establish trustworthy relationships which promotes patient participation

● Maintained 100% compliance with HIPAA agreement to safeguard sensitive patient information privacy

● Displayed strong interpersonal skills and product knowledge to effectively communicate with customers, resolve issues, and assist in the use of company products and systems

• Organizing, validating, compiling, and inputting of application into Encompass.
• Manage pipeline and ensures proper follow up
• Prepared file for final clear-to-close
• Checked daily reports each morning to identify priorities or issues for escalation to supervisor.