Malhan Hasan

Retail Customer Service Associate

CVS Pharmacy

05.2021 - 10.2023

Processed returns and exchanges efficiently, ensuring customer satisfaction and trust in the company''s policies.
Managed merchandise inventory levels, reducing stock shortages and optimizing product availability for customers.
Conducted regular price checks, ensuring accurate pricing on products and displays throughout the store.
Assisted in setting up promotional displays to attract customer attention towards specific products or brands.
Collaborated with team members to achieve monthly sales goals and drive overall store performance.
Fulfilled customers' special requests for merchandise and delivery times.
Resolved customer complaints professionally, maintaining a positive brand image and fostering long-term relationships with clients.
Trained new employees on company policies, procedures, and best practices in retail customer service delivery.
Educated customers about ongoing promotions and special offers, driving additional revenue for the store.
Kept customer spaces clean, neat and organized for maximum appeal.
Maintained a clean and organized store environment, enhancing customer shopping experience.
Demonstrated adaptability when assigned multiple tasks such as cashiering duties or assisting in other store departments as needed.
Enhanced customer satisfaction by providing exceptional service and addressing inquiries promptly.
Assisted customers with product selection, increasing sales and promoting brand loyalty.
Streamlined checkout process for faster transactions, resulting in reduced waiting times for customers.
Provided personalized recommendations to customers based on their needs, preferences, and budget constraints.
Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Investigated and resolved customer inquiries and complaints quickly.
Followed up with customers about resolved issues to maintain high standards of customer service.
Promptly responded to inquiries and requests from prospective customers.
Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.