Mali Beyer
Parma Heights,OH
Summary
Driven professional with proven expertise in cash handling and exceptional customer service, honed at Cleveland Metroparks and Marcs Grocery Store. Excelled in complex problem-solving and maintaining professional appearance, significantly enhancing guest satisfaction. Skilled in organizational abilities and stress tolerance, adept at improving service delivery and operational efficiency.
Overview
5
5
years of professional experience
Work History
Guest Services Cashier
Cleveland Metroparks
05.2022 - Current
- Worked closely with shift manager to solve problems and handle guest concerns.
- Greeted guest entering the Zoo and responded promptly to guest needs.
- Answered questions about the Zoo policies and addressed guest concerns.
- Helped customers complete purchases and locate sections of the Zoo
- Worked flexible schedule and extra shifts to meet business needs.
- Facilitated the organization of employees.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Handled cash with high accuracy and took care to check bills for fraud.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Customer Service Representative
Marcs Grocery Store
03.2019 - 08.2021
- Responded to customer requests for products, services, and company information.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Tracked customer service cases and updated service software with customer information.
- Processed customer service orders promptly to increase customer satisfaction.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Promptly responded to inquiries and requests from prospective customers.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Trained new personnel regarding company operations, policies and services.
- Managed timely and effective replacement of damaged or missing products.
- Cross-trained and backed up other customer service managers.
- Supervised other customer service employees and cashiers.
- Processed money orders, updated inventory, worked with a lottery system, and accomplished multiple jobs while responding to customer's needs.
Education
Bachelor of Arts - Psychology
The College of Wooster
Wooster, OH05.2024
Skills
- Cash handling expertise
- Professional Appearance
- Complaint Handling
- Stress Tolerance
- Data entry proficiency
- Strong Work Ethic
- Customer Service
- Complex Problem-Solving
- Organizational abilities
- Written and verbal communication
- Time management skills
Timeline
Guest Services Cashier
Cleveland Metroparks
05.2022 - Current
Customer Service Representative
Marcs Grocery Store
03.2019 - 08.2021
Bachelor of Arts - Psychology
The College of Wooster
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