Summary
Work History
Education
Skills
Timeline
Generic

Mali Bonavia

Rockford,IL

Summary

  • Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic.

Work History

Office Manager/Service Advisor

Forest Hills Automotive
Loves Park, IL
03.2012 - Current
  • Pleasantly greeted customers and asked open-ended questions to better determine needs.
  • Suggested add-on services that would be helpful to customers and improve bottom line.
  • Developed estimates by costing materials, supplies and labor.
  • Maintained high customer satisfaction standards to meet or exceed targets.
  • Developed documentation and logs of implemented solutions and generated and submitted reports.
  • Documented problems and corrective actions to maintain records.
  • Oversaw work processes and performed quality control tasks to increase revenue and reduce production times
  • Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel

Server

Stockholm Inn
Rockford, IL
08.2008 - 03.2012
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Used slow periods to restock supplies, ice, trays and delivery bags.
  • Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.

Machine Operator

Bergstrom Manufacturing, Inc.
Rockford, IL
08.2003 - 08.2008
  • Operated machining equipment safely with team of operators.
  • Complied with company and OSHA safety rules and regulations.
  • Set up and ran machinery to produce exceptional products for industrial needs.
  • Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
  • Updated daily production logs and informed management of production incidents or non-conformance issues.
  • Identified malfunctions or failures by routinely monitoring and analyzing equipment operations.
  • Followed tooling instructions and product specifications to determine and implement operational sequences.
  • Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems

Customer Service Associate

Bergner's Department Store
Rockford, IL
05.1996 - 08.2003
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Responded to customer requests for products, services and company information.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Improved customer satisfaction ratings by addressing issues and fostering timely resolution

Education

Bachelor of Science - Organizational Communication

Walden University
Minneapolis, MN
03.2014

High School Diploma -

East High School, Rockford, IL, US
Rockford, IL
05.1996

Skills

  • Handling Customer Complaints
  • Upbeat and Positive Personality
  • Customer Service
  • Clerical Support
  • Data Processing
  • Customer Account Management
  • Customer Retention Strategies
  • Efficient and Detail-Oriented
  • POS Systems and Ordering Platforms
  • Listening Skills

Timeline

Office Manager/Service Advisor

Forest Hills Automotive
03.2012 - Current

Server

Stockholm Inn
08.2008 - 03.2012

Machine Operator

Bergstrom Manufacturing, Inc.
08.2003 - 08.2008

Customer Service Associate

Bergner's Department Store
05.1996 - 08.2003

Bachelor of Science - Organizational Communication

Walden University

High School Diploma -

East High School, Rockford, IL, US

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Mali Bonavia