Summary
Overview
Work History
Skills
Timeline
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MALI Dahan

Tenafly,NJ

Summary

Professional Summary

Detail-oriented and customer-focused with 20 years of experience in hospitality and administrative support. Proven ability to manage multiple tasks efficiently, including greeting visitors, answering phones, handling inquiries, and performing office duties. Strong interpersonal skills and a commitment to providing exceptional service. Adept at creating a welcoming and organized environment, with a solid understanding of office management software and administrative procedures. Eager to contribute my organizational skills and positive attitude to a dynamic team.

Languages: Hebrew, English, Spanish

Education: Tichon - Hadash Tel Aviv, Israel

Overview

12
12
years of professional experience

Work History

Front Dask Receptionist

Diamonds International
Manhattan, NY
03.2018 - 12.2023
  • Managed incoming and outgoing mail, courier services, faxes and other correspondence.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Assisted in the preparation of meeting rooms and facilities for scheduled events.
  • Maintained an organized reception area and ensured that all guests were attended to promptly.
  • Received incoming calls and coordinated with staff to fulfill customer requests.
  • Assisted with scheduling appointments for clients and visitors.
  • Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
  • Greeted visitors to provide information and direct to appropriate personnel.
  • Assisted with travel arrangements for staff and management.
  • Monitored visitor access control systems including issuing identification badges when necessary.

Boutiqe Manager

Ruti
Manhattan, NY
10.2017 - 02.2018
  • Recruited, trained and managed a team of associates dedicated to providing excellent customer service.
  • Managed store operations during peak hours when needed, including handling cashier duties.
  • Wore clothing to represent brand and aesthetic of boutique.
  • Performed daily opening and closing procedures as outlined by company policy.
  • Resolved customer complaints in an efficient manner while ensuring satisfaction.
  • Monitored cash register transactions to ensure accuracy of payments received from customers.

Clothing Sales Associate

Taroo Nyc
Manhattan, NY
02.2012 - 12.2014
  • Processed cash and card transactions at checkout, ensuring accuracy in handling payments and giving change.
  • Assisted in organizing special events such as fashion shows or promotional activities.
  • Merchandised and signed apparel areas with consistent visual merchandising approach.
  • Ticketed, arranged and displayed merchandise to promote sales.
  • Performed inventory checks regularly to ensure accuracy of stock levels.
  • Handled customer queries and complaints with professionalism, working towards swift and satisfactory resolutions.
  • Handled returns and exchanges according to company policies & more.

Skills

  • Appointment confirmation
  • Mail coordination
  • Document management
  • Scheduling
  • Decision-making
  • Office organization
  • Calendar management
  • Customer service
  • Staff management
  • Administrative skills

Timeline

Front Dask Receptionist

Diamonds International
03.2018 - 12.2023

Boutiqe Manager

Ruti
10.2017 - 02.2018

Clothing Sales Associate

Taroo Nyc
02.2012 - 12.2014

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MALI Dahan