Summary
Overview
Work History
Education
Skills
Timeline
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Mali Onekeo

Auburn,WA

Summary

Certified Hairstylist with extensive customer service background. Successful at exceeding salon product sales goals through persuasive client consultations. Motivated by love of aesthetic improvement and desire for customer satisfaction. Results-focused [Job Title] dedicated to maximizing satisfaction and retention with proactive attention to individual customer needs. Smoothly handles questions and resolves concerns with great problem-solving abilities and attention to detail. Multitasks and manages time well to consistently meet performance targets. Experienced Stylist with [Number] years of experience working with varying hairstyles and treatments. Customer-oriented professional with dedication to satisfaction and consistent communication. Technically trained to use [Type] tools and products to achieve desired outcomes. Customer-oriented hairstylist experienced in tailoring specific styles to suit customer requests and cosmetic preferences. Innovative beauty specialist, recommending new trends and products based on client interest. Flexible and strategic vision for fashion-forward approaches. Observant [Job Title] skilled at managing customer needs, assessing styles and recommending optimal choices. Technically skilled hair and makeup stylist, recommending products and looks based on physical characteristics and customer requests. Highly coordinated cashier and desk operator with natural aptitude for multitasking and accurate money handling. Talented professional with keen eye for detail, adept in creating wide range of hairstyles that complement individual facial features .Experienced in providing high-end cosmetology services to clients in fast paced salon environment. Agile with strong attention to detail and excellent customer service skills. Hardworking [Job Title] bringing [Number]+ years of experience. Effectively bring in new customers and maximize loyalty by delivering exceptional service to every guest. Knowledgeable about keeping clean, well-stocked and properly sanitized stations. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

35
35
years of professional experience

Work History

Hair Stylist

Coluor Connection
08.2021 - Current
  • Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
  • Increased salon revenue by upselling products and additional treatments during appointments.
  • Collaborated with fellow stylists to create a positive work environment and share best practices.
  • Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
  • Trained junior hairstylists in salon procedures, product knowledge, and advanced cutting techniques for skill development.
  • Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
  • Streamlined appointment scheduling system, resulting in reduced wait times and increased client retention rates.
  • Participated in industry events to stay current on trends and continuously improve personal skills as a hairstylist.
  • Developed customized hair care plans for individual clients to address specific needs or concerns, leading to healthier hair overall.
  • Provided consultation services for special occasions such as weddings or proms, creating memorable looks that exceeded clients'' expectations.
  • Actively promoted salon specials and discounts through social media channels to increase bookings and attract new clients.
  • Established strong relationships with local businesses for cross-promotional opportunities benefiting both parties involved.
  • Conducted thorough consultations with each client before beginning any service, ensuring clear communication regarding desired outcomes.
  • Implemented effective inventory management strategies to reduce waste while maintaining sufficient stock levels of salon products.
  • Achieved consistent positive feedback from clients regarding their experience at the salon due in part to attentive listening skills during consultations.
  • Successfully managed a high volume of clients during peak hours while maintaining a calm and efficient demeanor.
  • Scheduled customer appointments and rearranged individual time slots to meet demand.
  • Educated customers on products to maximize benefits.
  • Processed payments, entering sales in register for prompt customer service.
  • Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
  • Suggested treatments and styles to suit customer appearance and fashion choices.
  • Trimmed, cut, and shaped hair and hairpieces based on customer preference.
  • Resolved guest complaints about service or style.
  • Organized sales area and work station to showcase products and boost sales.
  • Recorded notes for future reference about customer preferences and services delivered.
  • Completed safety training and certifications to minimize risk of infection or injury to customers.
  • Determined appropriate hair treatments based on conditions and textures.
  • Counted and documented opening and closing cash amounts daily.
  • Mixed pigments and used proper techniques to achieve desired color.
  • Created memorable customer experiences, adding bonus services such as head and neck massages during appointments.
  • Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
  • Developed loyal following of clients by providing high-quality services.
  • Maintained regular client list and successfully handled walk-in customers.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
  • Shampooed, conditioned, and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
  • Evaluated client needs and recommended treatments and strategy to achieve desired results while maintaining hair health.
  • Demonstrated thorough knowledge of all salon products and services.
  • Maintained high number of return customers through precise cutting, coloring and styling of clients' hair.
  • Increased revenue through effective customer service and inventory management.
  • Styled hair, makeup and nails for customers for special events and occasions.
  • Developed creative techniques to provide clients with latest hairstyles.

Hair Dresser

Hair Masters
04.1989 - 02.2021
  • Enhanced client satisfaction by providing personalized hair consultations and recommending suitable styles.
  • Boosted salon revenue by upselling hair care products and services based on individual client needs.
  • Maintained a clean and organized workstation, ensuring a comfortable and professional environment for clients.
  • Increased repeat clientele through exceptional customer service and attention to detail in hair styling techniques.
  • Managed appointment scheduling efficiently, maximizing daily bookings while minimizing wait times for clients.
  • Developed strong rapport with clients through excellent communication skills, resulting in referrals and positive reviews.
  • Demonstrated versatility in hairstyling by mastering various techniques for different hair types and textures.
  • Improved client retention rates by establishing trust through thorough consultations before performing any hair treatments or services.
  • Consistently met performance targets set forth by the salon management while maintaining high standards of quality workmanship.
  • Spearheaded promotional events within the salon to attract new clientele, increasing overall business growth.
  • Nurtured a creative atmosphere among colleagues, fostering collaboration on innovative ideas for hairstyle designs.
  • Conducted training sessions for new hires on salon procedures, policies, and best practices to maintain consistency across the team members'' performances.
  • Supported fellow stylists during peak times by assisting them with shampooing or blow-drying tasks when needed.
  • Promoted a safe work environment by adhering strictly to sanitation guidelines set forth by state regulations and salon policies.
  • Increased client satisfaction by routinely following up with them post-service to address any concerns or provide additional hair care advice.
  • Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
  • Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
  • Scheduled customer appointments and rearranged individual time slots to meet demand.
  • Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
  • Trimmed, cut, and shaped hair and hairpieces based on customer preference.
  • Recorded notes for future reference about customer preferences and services delivered.
  • Shampooed, conditioned, and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
  • Educated customers on products to maximize benefits.
  • Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
  • Suggested treatments and styles to suit customer appearance and fashion choices.
  • Resolved guest complaints about service or style.
  • Organized sales area and work station to showcase products and boost sales.
  • Completed safety training and certifications to minimize risk of infection or injury to customers.
  • Counted and documented opening and closing cash amounts daily.
  • Mixed pigments and used proper techniques to achieve desired color.
  • Created memorable customer experiences, adding bonus services such as head and neck massages during appointments.
  • Distributed business cards outside of salon to generate new business.
  • Answered phone calls and emails to schedule client appointments.
  • Maintained regular client list and successfully handled walk-in customers.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Provided pre- and post-service consultations to accurately assess clients' needs.
  • Evaluated client needs and recommended treatments and strategy to achieve desired results while maintaining hair health.
  • Demonstrated thorough knowledge of all salon products and services.
  • Maintained high number of return customers through precise cutting, coloring and styling of clients' hair.
  • Increased revenue through effective customer service and inventory management.
  • Utilized latest techniques in balayage, ombre, highlights and color correction.

Education

Hollywood Institute
7587 Southh Dixie Hwy, West Palm Beach, FL 33405
06.1988

High School Diploma -

Auburn Senior High School
Auburn, WA
06.1987

Skills

  • Cosmetology
  • Customer Buying Habits
  • Razor Cutting Expert
  • Outstanding Client Retention
  • Customer Education
  • Hair Maintenance Expert
  • Schedule Management
  • Customer Consultation
  • Color Corrections
  • Highly Motivated Self-Starter
  • Men and Women Haircuts
  • [State] Licensed Cosmetologist
  • Knowledge of Color Space Theory
  • Industry Trend Analysis
  • Styling Tools
  • Strong Leader

Timeline

Hair Stylist

Coluor Connection
08.2021 - Current

Hair Dresser

Hair Masters
04.1989 - 02.2021

Hollywood Institute

High School Diploma -

Auburn Senior High School

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Mali Onekeo