Summary
Overview
Work History
Education
Skills
Awards
Timeline
Generic

Mali Parrish

Florence,Alabama

Summary

Accomplished business operations leader with a proven track record in managing multiple locations and driving operational excellence. Expertise in business, financial management, customer enhancement, strategic planning, efficient resource management, and process optimization. Emphasis on fostering team collaboration, adaptability, and achieving measurable results. Skilled in problem-solving and creating a productive work environment.

Overview

11
11
years of professional experience

Work History

Area Director of Operations

Visiting Angels Home Care
10.2020 - Current
  • Responsible for taking over any position at any time that became necessary to keep the business running and integrity intact.
  • Responsible for two offices (upper North Alabama region) with over 200 employees, as well as over 250 clients.
  • Improved operational efficiency by streamlining processes and implementing new systems in each office.
  • Consistently performed assessments on new and preexisting clients to uphold the standard of our care
  • Responsible for completing monthly bookkeeping and monitoring how funds were spent and why
  • Implemented continuous improvement initiatives for increased operational effectiveness and cost savings.
  • Responsible for handling all financial mistakes, payroll issues and client issues with billing.
  • Responsible for franchise growth per month by constant creative marketing to contacts in person throughout North Alabama.
  • Conducted thorough risk assessments developing contingency plans mitigating potential disruptions in critical business functions.
  • Responsible for training all new office staff to meet company policy and standards.
  • Mentored staff members to enhance professional development opportunities and foster a supportive work environment.

Server

Buffalo Wild Wings
06.2014 - 04.2021
  • Keep up with restaurant knowledge and promotions
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.

Rehabilitation Coordinator

Therapy Management Corporation at Lauderdale Christian Nursing Home
01.2019 - 10.2020
  • Work closely with physical, occupational, and speech therapists
  • Assure patients were covered through insurance
  • Executed and complied with policies regarding patient admission, care and records to maintain standards of excellence for patients and families.
  • Evaluated and screened patients to determine needs and provide necessary support.
  • Scheduled providers according to patient need to use resources efficiently.
  • Complete check-up appointments with patients to ensure therapy was beneficial and appropriate
  • Plan and arrange activities for patients
  • Assessed facility and equipment for repair and replacement needs to maintain quality of therapeutic care.
  • Attend care-plan meetings with families of patients
  • Facilitated successful transitions from inpatient to outpatient settings, ensuring continuity of care through comprehensive discharge planning.
  • Safeguarded quality of care by conducting regular audits of therapy programs, identifying areas for improvement, and implementing corrective measures.
  • Led interdisciplinary team meetings to review patient progress, discuss challenges, and strategize on best approaches for successful outcomes.

Physical Therapy Tech

Drayer Physical Therapy
01.2018 - 01.2019
  • Lead patients through a range of exercises
  • Supply manager (Inventory)
  • Help maintain scheduling for physical therapists and assistants

Internship

Eliza Coffee Memorial Hospital Cardiac Rehabilitation
01.2018 - 01.2018
  • Observed the orientation of patients who have recently had heart surgery or heart disease entering cardiac rehab
  • Prescribed light to moderate exercise for each patient after the evaluations
  • Experience in connecting patients to ECG to monitor (Quinton computer program)
  • Extensive experience taking blood pressure during exercise and monitoring heart rate, rhythm, and irregularities.

Education

Bachelor of Science - Exercise Science, Clinical Exercise Physiology Concentration

University of North Alabama
Florence, Alabama
05.2018

High School Diploma - undefined

Russellville High School
Russellville, Alabama

Skills

  • Operations Management
  • Accounting
  • Staff Training/Development
  • Staff Management
  • Customer Service
  • Marketing
  • Recruitment and Hiring
  • Insurance Billing
  • Patient Care
  • Sales Strategies
  • Strategic Planning and Execution
  • Rehabilitation/Therapy

Awards

National Society of Leadership and Success Nominee (2015-2018), Military Athletic Award (2013), Leadership Scholarship—First Metro Bank (2013-2015)

Timeline

Area Director of Operations

Visiting Angels Home Care
10.2020 - Current

Rehabilitation Coordinator

Therapy Management Corporation at Lauderdale Christian Nursing Home
01.2019 - 10.2020

Physical Therapy Tech

Drayer Physical Therapy
01.2018 - 01.2019

Internship

Eliza Coffee Memorial Hospital Cardiac Rehabilitation
01.2018 - 01.2018

Server

Buffalo Wild Wings
06.2014 - 04.2021

Bachelor of Science - Exercise Science, Clinical Exercise Physiology Concentration

University of North Alabama

High School Diploma - undefined

Russellville High School

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