Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mali Singharath

Las Vegas

Summary

Dynamic clinical leader with a proven track record at Nevada Donor Network, enhancing patient satisfaction through personalized care coordination and robust HIPAA compliance. Skilled in multidisciplinary team collaboration and clinical documentation, I successfully implemented process improvements that boosted operational efficiency and fostered a culture of continuous learning among staff.

Overview

29
29
years of professional experience

Work History

Birth Tissue Clinical Coordinator

Nevada Donor Network
06.2024 - Current
  • Mentored new clinical staff members for proper onboarding and orientation processes.
  • Worked closely with clinic administrators to maintain a safe, clean and well-organized environment in which patients could receive care.
  • Enhanced interdisciplinary collaboration through effective communication and coordination among healthcare team members.
  • Developed strong relationships with community partners to enhance support services available for patients beyond the clinical setting.
  • Coordinated, monitored, assigned, and documented patient and clinical care activities.
  • Upheld quality assurance procedures to maintain patient safety and satisfaction.
  • Assessed clinical policies and procedures for compliance with changing regulations.
  • Identified areas of opportunity for process improvements, leading efforts to implement changes that resulted in enhanced operational efficiency across all aspects of the clinic''s function.
  • Demonstrated commitment to patient privacy by implementing robust data security measures and promoting adherence to HIPAA regulations among all team members.
  • Improved patient satisfaction with personalized care coordination, leading to notable increase in positive feedback.

Lead Lab Assistant

Mountain View Hospital
05.2009 - 11.2023
  • Improved laboratory efficiency by streamlining sample processing and data entry procedures.
  • Ensured accurate test results by conducting quality control checks on laboratory equipment and processes regularly.
  • Evaluated performance metrics for individual lab assistants, identifying areas for improvement while acknowledging and rewarding achievements.
  • Fostered a culture of continuous learning within the laboratory environment by encouraging professional development opportunities and sharing relevant industry updates with colleagues.
  • Provided clear communication between the lab staff and management regarding progress updates, challenges, and achievements.
  • Maintained a clean and organized work environment, promoting safety and reducing chances of contamination or errors.
  • Troubleshot technical issues with laboratory instruments, resolving problems quickly to minimize downtime.
  • Coordinated schedules for lab technicians, optimizing staff resources during peak testing periods.
  • Assisted in the hiring process for new lab assistants by conducting interviews and evaluating candidate qualifications, contributing to the selection of high-quality team members.
  • Maintained documentation on tests performed in lab.
  • Trained new laboratory personnel to apply proper laboratory techniques and best practices.

Lead Lab Assistant

Rawson-Neal Psychiatric Hospital
03.2010 - 10.2013
  • Reduced turnaround time for test results by implementing a prioritization system based on urgency and complexity of tests.
  • Inspected laboratory equipment to maintain good working condition for optimal results.
  • Trained and supervised junior technicians in laboratory protocols.
  • Maintained documentation on tests performed in lab.

Front Desk Supervisor

Plaza Hotel And Casino
07.1996 - 04.2009
  • Trained new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities.
  • Trained new staff on correct procedures, compliance requirements, and performance strategies.
  • Provided exceptional customer service, leading to positive online reviews and repeat business from satisfied guests.
  • Scheduled and assigned daily work and activities for team members.
  • Resolved guest complaints with tact and diplomacy, maintaining a positive image for the hotel brand.
  • Collected room deposits, fees, and payments.
  • Managed group reservations effectively, providing smooth check-in experiences for large parties or corporate events.
  • Coordinated with room service, housekeeping, maintenance, and security to meet all guest needs.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Resolved guest issues with rooms or reservations with knowledgeable and friendly service.
  • Coordinated with housekeeping staff to ensure rooms were ready for incoming guests in a timely manner.
  • Maintained a high level of professionalism, ensuring all staff followed hotel policies and procedures consistently.
  • Developed strong working relationships with other departments within the hotel, fostering efficient communication channels between teams.
  • Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Resolved guest complaints by addressing issues with rooms promptly.

Education

Certificate - Phlebotomy

Pima Medical Institute
Las Vegas
06.1998

High School Diploma - Business Accountancy

Eldorado High School
Las Vegas
06.1996

Skills

  • Staff scheduling
  • Clinical leadership
  • Clinical documentation
  • Developing training programs
  • Patient services management
  • Patient confidentiality
  • Medical records management
  • Patient relationship management
  • Patient care
  • HIPAA compliance
  • Multidisciplinary team collaboration
  • Patient records administration
  • Progress monitoring
  • Records management
  • Patient relations
  • HIPAA
  • Informed consent
  • Healthcare systems
  • Protocol adherence
  • Managing patient cases
  • Computerized charting
  • Critical thinking
  • Decision-making
  • Epic systems

Timeline

Birth Tissue Clinical Coordinator

Nevada Donor Network
06.2024 - Current

Lead Lab Assistant

Rawson-Neal Psychiatric Hospital
03.2010 - 10.2013

Lead Lab Assistant

Mountain View Hospital
05.2009 - 11.2023

Front Desk Supervisor

Plaza Hotel And Casino
07.1996 - 04.2009

Certificate - Phlebotomy

Pima Medical Institute

High School Diploma - Business Accountancy

Eldorado High School

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