Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Malia Anderson

Tacoma

Summary

Determined production coordinator offering several years of experience in coordinating and controlling scheduling and quality for all projects. Detail-oriented in monitoring efficiency, safety and productivity metrics to deliver work to meet deadlines. Effective communicator in sharing status updates and vital information with leaders of various departments to provide smooth operations.

Overview

3
3
years of professional experience

Work History

Production Coordinator

Guardian Roofing
Auburn
01.2024 - Current
  • Provided customer service to ensure satisfaction.
  • Completed training courses on customer service techniques.
  • Provided customer service support for existing accounts.
  • Answered incoming calls and provided customer service.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Responded promptly to customer inquiries about schedule changes or availability.
  • Advised management on ways to reduce labor costs while maintaining quality service.
  • Established processes and procedures for contract review, approval, and execution.
  • Completed day-to-day duties accurately and efficiently.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Monitored customer accounts for changes in financial status or contact information.
  • Maintained accurate records of collection activities in database system.
  • Maintained accurate records of all customer contact attempts and account updates in the database system.
  • Managed multiple projects with competing deadlines simultaneously.
  • Negotiated contracts with vendors and suppliers based on company objectives and budget constraints.
  • Identified risks associated with each project and developed strategies for mitigating those risks.
  • Maintained records of all documents related to each project including specifications, change orders, invoices.

Production Coordinator

Sodo Mechanical
Seattle
02.2023 - 12.2023
  • Assisted in creating templates for efficient data entry workflows.
  • Generated reports based on inputted data to provide insights into trends and patterns.
  • Resolved discrepancies in records by contacting relevant departments or external parties for clarification.
  • Maintained database by verifying, entering and backing up data.
  • Inputted data into the system to ensure accuracy of information.
  • Coordinated with department managers to adjust employee schedules as needed.
  • Developed methods for tracking and managing scheduling data, including shift assignments and time off requests.
  • Resolved customer inquiries regarding schedule changes or availability of services and products.
  • Ensured accuracy of payroll information by verifying employee hours worked against timesheets submitted at the end of each pay period.
  • Responded promptly to all customer inquiries regarding availability or schedule changes.
  • Organized training sessions on proper scheduling techniques for new hires.
  • Repaired damaged structures such as walls, ceilings, roofs.
  • Maintained a safe working environment by adhering to safety protocols and procedures.
  • Operated power tools such as drills, saws and grinders safely and efficiently.
  • Picked up debris around the construction site.
  • Managed inventory levels to ensure adequate supplies were available at all times.
  • Ensured compliance with applicable government regulations related to product quality.
  • Maintained accurate records of inspections, test results, and corrective actions.

Operations Manager

WSL Griffith Industries
Kent
09.2022 - 02.2023
  • Maintained accurate inventory records to track stock levels and minimize costs.
  • Coordinated cross-functional teams to ensure timely delivery of products and services.
  • Monitored and improved efficiency of processes, team performance, and customer service.
  • Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
  • Assigned drivers to appropriate routes based on customer needs.
  • Developed strategies for improving efficiency within the dispatch department.
  • Tracked vehicles using GPS technology and provided real-time status updates as needed.
  • Coordinated with other dispatchers to ensure efficient delivery schedules were met.
  • Provided timely updates to customers regarding their orders or requests.

Education

High School Diploma -

Thomas Jefferson High School
Federal Way, WA
06-2022

Skills

  • Data entry
  • Project management
  • Database management
  • Scheduling coordination
  • Customer service
  • Inventory management
  • Team collaboration
  • Safety compliance
  • Risk assessment
  • Problem solving
  • Time management
  • Creating purchase orders
  • Materials management
  • Production scheduling
  • Client relations
  • Arrange deliveries
  • Meeting planning and leadership
  • Multitasking
  • Teamwork
  • Task prioritization
  • Active listening
  • Warehouse management systems

References

References available upon request.

Timeline

Production Coordinator

Guardian Roofing
01.2024 - Current

Production Coordinator

Sodo Mechanical
02.2023 - 12.2023

Operations Manager

WSL Griffith Industries
09.2022 - 02.2023

High School Diploma -

Thomas Jefferson High School

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