Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Hi, I’m
Malia Beber
Omaha,NE
Summary
Overview
1
year of professional experience
Work History
Clearview pet care centre
Pet Care Associate
2023.01 - Current (1 year & 8 months)
Job overview
- Delivered continuous focus and attention to lodged animals, promoting high level of care and oversight.
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
- Collected animal waste produced on walks and discarded in trash or approved receptacles.
- Supervised animals during group play sessions, checking for aggressive behavior and to prevent biting among dogs.
- Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
- Cared for sick or injured animals by seeking out veterinary care and notifying owners.
- Handled animals safely and remained calm in different situations.
- Kept kennels clean, tidy and spaces stocked with items for pet or staff needs.
- Trained, walked and exercised pets of different sizes and temperaments.
- Tracked information about pet health, behavior and food and fluid intake for diagnostic purposes.
Funplex
Admissions Representative
2022.05 - 2023.04 (11 months)
Job overview
- Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Processed refunds and exchanges in accordance with company policy.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Worked with floor team and managers to meet wide range of customer needs.
- Handled cash with high accuracy and took care to check bills for fraud.
- Operated cash register to record transactions accurately and efficiently.
- Performed cash, card and check transactions to complete customer purchases.
- Directed guests to nearby attractions and distributed information on upcoming special events as part of venue's marketing strategy.
- Used computerized ticketing systems to process ticket orders accurately and securely.
- Answered customer inquiries regarding ticket availability, pricing and event information.
- Utilized customer service skills to resolve customer complaints and provide timely and accurate information.
- Researched and resolved customer ticketing issues to promote satisfaction.
- Followed-up on will-call orders to verify attendance and contacted previous or cancellation list customers to fill available or newly opened spaces.
- Sold, printed and issued tickets to guests.
- Checked baggage at gate and loaded onto ramp.
- Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities.
Chick-Fil-A Team Member
Fast Food Crew Member
2023.01 - 2023.03 (2 months)
Job overview
- Took orders, prepared meals, and collected payments.
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
- Cleaned counter surfaces, dining areas and food preparation areas for maximum health, safety and customer satisfaction.
- Collaborated with team members to complete orders.
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
- Performed food preparation responsibilities to meet franchise standards for quantities, speed, and packaging.
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Assisted other team members to achieve goals.
- Listened attentively to customer complaints or requests and resolved issues without need to escalate.
- Restocked workstations with supplies and food display cases with fresh selections to decrease customer waiting during busy periods.
- Became familiar with products to answer questions and make suggestions.
- Reduced customer wait times by quickly operating customer window and sales register.
- Monitored and replenished food and supplies stock at counter, in customer dining area and in food preparation area.
- Trained newly hired employees on routine tasks and customer service.
- Provided support to crew members, facilitating quick food preparation and delivery.
- Delivered special orders to waiting vehicles and tables to promote specialized service.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Accurately operated cash register to process customer payments.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Greeted customers entering restaurant with enthusiasm and warmth and served 50% customers.
Durkin Donuts Crew Member
Coffee Barista
2022.07 - 2022.11 (4 months)
Job overview
- Cleaned counters, machines, utensils, and seating areas daily.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Controlled line and crowd with quick, efficient service.
- Maintained cleanliness and sanitation of customer-facing work area and dining room space to meet governmental and organizational safety and health guidelines.
- Brewed and served coffee, tea and other non-alcoholic drinks according to company standards.
- Kept product inventory stocked during times of customer congestion and high demand.
- Prepared and stocked baked goods, sandwiches, wraps and light snacks to compliment beverage choices.
- Addressed specific customer questions and requests, fielding to manager issues outside of scope.
- Cross-sold pastries and sandwiches with coffee orders, boosting customer purchases.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Completed successful daily cash audits to correctly balance drawers at end of shifts.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
- Prepared specialty drinks such as cappuccinos, lattes and mochas.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- Helped management keep adequate supply on hand by notifying of shortages.
- Followed exact recipes for mixing and preparing beverage and food items.
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
- Learned special recipe items and seasonal offerings to best meet customer needs.
Education
Central High School Omaha, NE
Junior High School Education
10.2023
University Overview
Ralston High School Ralston, NE
Junior High School Education
05.2022
University Overview
Skills
- Animal Care
- Cleaning Experience
- Customer service
- Customer support
- Food handling
- Cash handling
- Computer skills
- Excellent Communication
- Team building
- Multitasking Abilities
- Organization and Time Management
- Problem-Solving
- Decision-Making
Timeline
Pet Care Associate
Clearview pet care centre
2023.01 - Current (1 year & 8 months)
Fast Food Crew Member
Chick-Fil-A Team Member
2023.01 - 2023.03 (2 months)
Coffee Barista
Durkin Donuts Crew Member
2022.07 - 2022.11 (4 months)
Admissions Representative
Funplex
2022.05 - 2023.04 (11 months)
Central High School
Junior High School Education
Ralston High School
Junior High School Education
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