Malia Brito
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent customer service and problem-solving skills.
Overview
2
2
years of professional experience
Work History
Resident Services Coordinator
MidPen Housing
06.2021 - Current
- Program Coordination: Planning, organizing, and implementing various resident services programs and initiatives to enhance the quality of life for residents. This can include social, educational, recreational, and wellness activities.
- Community Engagement: Promoting a sense of community and fostering positive relationships among residents by organizing community events, facilitating resident meetings, and encouraging resident participation.
- Referrals and Resources: Connecting residents with appropriate resources and services available in the community, such as social services, healthcare, education, and employment support.
- Case Management: Assessing resident needs, identifying challenges, and providing individualized support and referrals as necessary. This can involve addressing issues related to housing stability, mental health, financial management, or other areas affecting residents' well-being.
- Communication and Documentation: Maintaining accurate records and documentation related to resident interactions, program participation, and outcomes. Communicating regularly with residents, colleagues, and external partners to ensure effective coordination and support.
- Collaborative Relationships: Building and maintaining relationships with local community organizations, agencies, and service providers to expand resources and partnerships for resident support
- provides access to and delivers programs such as: After School Program, Summer Program, Academic Support and College Readiness Assistance, ELL and ESL Programs, Health and Education Workshops, Food Security Programs, Nutrition and Physical Activity, Financial Stability and Capability Training, Rental Assistance, and Lease Education.
- Conducts door-to-door, phone, e-mail outreach and other marketing strategies to make residents aware of services offered
- Assists in and/or provide crisis intervention in situations of low to moderate complexity and provide appropriate follow-up (including but not limited to child abuse or adult abuse reporting)
- exemplary customer service and responsiveness to residents
- Maintain accurate property-level records and files (including but not limited to entering data and tracking all service activities on a daily/weekly/monthly basis)
- Ensure timely property-level reporting, consistent with Services' policies, procedures, and trainings
Crew Member/Cashier
Trader Joe's
01.2023 - Current
- Customer Service Skills: Strong interpersonal and communication skills to provide friendly and helpful customer service. Crew members are responsible for providing exceptional customer service to all shoppers. They greet customers, assist with inquiries, and offer guidance on product selection. They strive to create a friendly and welcoming environment for customers.
handling customer transactions accurately and efficiently. - Positive Attitude: Enthusiasm and a positive demeanor to create a welcoming and enjoyable shopping experience for customers.
- Flexibility: Ability to work in a fast-paced environment, adapt to changing tasks and priorities, and work various shifts as needed.
- Physical Stamina: Capability to perform physically demanding tasks, including lifting and carrying heavy items, standing for long periods, and bending or reaching.
- Attention to Detail: Paying close attention to detail to ensure accuracy in cash handling, stocking, and merchandising activities.
- Teamwork Skills: Working well as part of a team and maintaining a cooperative and supportive attitude toward colleagues.
- Reliability: Demonstrating dependability and punctuality in attendance and adhering to scheduled shifts.
Center of Diversity and Inclusion Intern
West Valley College
08.2022 - 12.2022
Success Ambassador
West Valley College
01.2021 - 08.2022
Education
CHSPE -
Westmont High School
Campbell, CA10.2020
Associate of Arts - Psychology
Mission College
Santa Clara, CA05.2022
Associate of Arts - Social And Behavioral Sciences
West Valley College
Saratoga, CA05.2022
Associate of Arts - Admin of Justice
West Valley College
Saratoga, CA05.2023
Timeline
Crew Member/Cashier
Trader Joe's
01.2023 - Current
Center of Diversity and Inclusion Intern
West Valley College
08.2022 - 12.2022
Resident Services Coordinator
MidPen Housing
06.2021 - Current
Success Ambassador
West Valley College
01.2021 - 08.2022
CHSPE -
Westmont High School
Associate of Arts - Psychology
Mission College
Associate of Arts - Social And Behavioral Sciences
West Valley College
Associate of Arts - Admin of Justice
West Valley College