Malia Brockway
Grand Rapids,USA
Summary
Experienced with customer service and transaction processing. Uses effective communication and problem-solving skills to address client needs. Track record of accuracy in cash handling and fostering positive customer interactions.
Professional retail expert prepared for delivering exceptional customer service and driving sales. Proven experience in inventory management, customer engagement, and merchandising. Strong focus on team collaboration and adapting to changing needs. Reliable, results-driven, with excellent communication and problem-solving skills.
Overview
4
4
years of professional experience
Work History
Server
Thai Fusion
10.2021 - 08.2024
- Delivered exceptional customer service in fast-paced dining environment.
- Collaborated with kitchen staff to ensure timely and accurate order fulfillment.
- Trained new servers on menu items and service protocols, enhancing team performance.
- Developed strong knowledge of menu offerings to provide personalized recommendations to guests.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Bussed and reset tables to keep dining room and work areas clean.
Sales Associate
Victoria's Secret
05.2024 - 04.2025
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Provided exceptional customer service to enhance shopping experience and foster brand loyalty.
- Assisted in visual merchandising to create attractive product displays that engage customers.
- Educated customers on product features, benefits, and promotions to drive sales.
- Maintained accurate inventory levels through regular stock assessments and replenishment processes.
Bank Teller
Comerica Bank
01.2025 - Current
- Actively promoted bank products and services, contributing to branch sales goals through effective customer engagement.
- Maintained cash drawer accuracy through diligent balancing and reconciliation practices.
- Processed customer transactions accurately and efficiently, enhancing overall service quality.
- Assisted customers with account inquiries and problem resolution, fostering positive relationships.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
Education
High School Diploma -
Rockford High School
Rockford, MI01.2024
No Degree - Accounting And Finance
Grand Valley State University
Allendale, MI11-2029
Skills
- Cash handling expertise
- Phone etiquette
- Money management
- Problem-solving
- Attention to detail
- Multitasking and organization
- Customer relationship development
Timeline
Bank Teller
Comerica Bank
01.2025 - Current
Sales Associate
Victoria's Secret
05.2024 - 04.2025
Server
Thai Fusion
10.2021 - 08.2024
High School Diploma -
Rockford High School
No Degree - Accounting And Finance
Grand Valley State University