Summary
Overview
Work History
Education
Skills
Timeline
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Malia Christopher

Citrus Heights,CA

Summary

Highly organized and detail-oriented administrative assistant with proficiency in Litify, Prevail, and Microsoft Office. Known for strong attention to detail, quick learning, and excellent customer service. Skilled in managing legal documentation, coordinating schedules, and providing confidential administrative support. Able to work independently or in a team, and eager to contribute to a dynamic environment.

Overview

5
5
years of professional experience

Work History

Pre-Hearing Case Manager

Nyman Turkish PC
06.2024 - Current
  • Managed and organized case files for current clients, ensuring all documentation was complete, up-to-date, and filed in timely manner.
  • Communicated daily with clients to gather necessary information, provide updates on case status, and collect Social Security updates.
  • Demonstrated consistent and excellent phone etiquette, fostering positive client relationships and enhancing communication.
  • Through positive customer service and de-escalation skills have retained 37 clients that wanted to withdraw representation with our firm.

Certified Tax Preparer

Jackson Hewitt
02.2024 - 06.2024
  • Managed approximately 18 incoming calls, 30 emails, and 7 appointments per day with customers.
  • Prepared tax returns, extensions, tax planning calculations, and write-ups for organizations and entities.
  • Completed and filed returns with tax departments at local, state, and federal levels. Completed over 80 returns during the tax season.
  • Reviewed clients tax filing papers thoroughly to determine eligibility for additional tax credits or deductions.

Gas Station Attendant

Shell Gas Station
01.2020 - 06.2020
  • Provided exceptional customer service by assisting customers with fuel purchases and answering questions regarding products and services.
  • Managed cash transactions accurately and efficiently, maintaining the integrity of the cash register. Completed around 60 transactions each day.
  • Monitored inventory levels and restocked merchandise as needed to ensure product availability.
  • Adhered to safety regulations and protocols.

Call Center Representative

Gap, Inc.
09.2019 - 01.2020
  • Assisted customers with questions regarding products, order status, and return policies while displaying excellent phone etiquette. Completed between 40 - 60 calls each day.
  • Utilized proficient de-escalation skills by validating customer concerns while also guiding conversation forward toward productive resolutions.
  • Documented customer interactions and feedback for accurate record-keeping and improved service.

Education

High School Diploma -

Roseville High School
Roseville, CA
01-2010

Skills

  • Attention to Detail
  • Customer Service Excellence
  • Problem-Solving Skills
  • Interpersonal Communication
  • Proficient in Litify and Prevail Legal Software
  • Proficient in Microsoft Office Suite (Word, Excel, Powerpoint)
  • 10-Key Speed: 14,000 KPH Typing Speed: 102 WPM

Timeline

Pre-Hearing Case Manager

Nyman Turkish PC
06.2024 - Current

Certified Tax Preparer

Jackson Hewitt
02.2024 - 06.2024

Gas Station Attendant

Shell Gas Station
01.2020 - 06.2020

Call Center Representative

Gap, Inc.
09.2019 - 01.2020

High School Diploma -

Roseville High School

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Malia Christopher