Malia Creque
Chandler,AZ
Summary
Regional Manager in Multi-family Property Management, I support and collaborate with executives, property owners and teams to create and maintain financially sustainable and quality apartment living. Skilled in employee development, budgeting, training, inspection preparation, vendor relations, experienced with managing a team size of thirty-five direct reports throughout my career. Looking for a rewarding career where I can be apart of a team atmosphere and contribute to that and grow as a professional.
Overview
25
25
years of professional experience
Work History
Regional Property Manager
Envolve Client Services, LLC
11.2012 - Current
- Provided day-to-day operational support to 9 properties (1400+ units) in AZ, NM, OK, NE
- Supervised a team of 33 direct reports
- Created financial forecasts, annual budgets and management portfolio according to approved budgeted parameters.
- Reviewed and analyzed expenses/revenue to determine the best financial options for properties.
- Negotiated vendor contracts and presented to owners for approval.
- Managed Client relations and communication of site operations
- Research and implement processes throughout the portfolio to streamline operations.
- Stayed abreast of changes in relevant multi-family housing market, affordable housing, and other laws and regulations.
- Oversee completion of files to ensure they are compliant with applicable Affordable Programs including Move-Ins, Annual Recertification, Interim Recertification, Gross Rent Changes, Terminations, and Initial Certifications
- Conducted site visits to inspect communities for capital projects, to ensure the property is being maintained and on-site team is operating within company policies and procedures,
- Accessed, created, and oversaw operation plan to convert affordable property to conventional.
- Maximized rental income while minimizing expenses through effective planning and control.
- Generated professional networks by engaging in professional, industry and government organizations.
- Created training program and held training classes for software conversion from Realpage to Yardi for 100+ employees.
- Increased revenue on property by over $100k in one year by analyzing expenses/revenue.
Senior Property Manager
Dunlap&Magee
07.2003 - 11.2012
- Managed several apartment communities from 152 units to 452 multi-site units. Completed a condo conversion and managed a large Affordable LIHTC property with a staff from 4 to 19 direct reports.
- Investigated and resolved any tenant complaints.
- Designed outreach marketing strategies to attract traffic.
- Planned and organized resident retention program and events.
- Completed market studies and survey to stay abreast the competition.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Communicated effectively with owners, residents, and on-site associates.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
- Kept properties in compliance with local, state and federal regulations.
- Maximized rental income while minimizing expenses through effective planning and control.
- Developed annual operating budgets and forecasts, as well as sales and marketing plans.
- Maintained building systems by working with maintenance services and supervised repairs.
Property Manager
J.W.E. Realty
02.1999 - 06.2003
- Management Conventional Class A properties from 232 units to 471, with 4 to 9 direct reports.
- Created outreach marketing plans and programs to attract traffic.
- Oversaw capital improvements for remodel project to exterior amenities and apartment models.
- Increased occupancy from 82% to 97% in 60 days.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Followed up on delinquent tenants and coordinated collection procedures.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Developed plan for increasing revenue and operations for property sale
Education
Real Estate License
Arizona Department Of Real EstateHCCP Certification
06.2011Skills
- Over 26 year in Multi-family apartment industry Managed Conventional Class A, Affordable, LIHTC, RAD, HOME and HUD-based housing
- Managed multi-family apartment community to Condominium conversion sales
- Marketing Program Development
- Team player who works well to build productivity and positivity
- Excellent work ethics and sees challenges as opportunities to learn and grow professionally
- Dedicated professional with a talent for building and maintaining strong business relationships
- Extremely self–sufficient, reliable, and hardworking Meet challenging business demands through effective planning, research, and time management skills
- Perform well under pressure and against deadlines; able to maintain composure and execute effectively when faced with changing priorities
- Respected, resourceful, and problem solver with an exceptional memory and eye for detail
Timeline
Regional Property Manager
Envolve Client Services, LLC
11.2012 - Current
Senior Property Manager
Dunlap&Magee
07.2003 - 11.2012
Property Manager
J.W.E. Realty
02.1999 - 06.2003
Real Estate License
HCCP Certification
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