Malia Delacruz
Maineville,OH
Summary
Proven track record in enhancing customer satisfaction and streamlining operations, as demonstrated at Olive Garden. Skilled in effective multitasking and efficient collaboration, I excel in resolving service issues, ensuring compliance, and maintaining detailed records. Achieved significant improvements in guest loyalty and operational efficiency through a focus on customer service and performance improvement.
Overview
1
1
year of professional experience
Work History
Dock Attendant
Belmont Harbor
Chicago, IL
05.2024 - 08.2024
- Suggested and explained recommended services to meet customer needs and resolve specific issues.
- Ensured compliance with company policies and procedures relating to dock operations.
- Followed safety protocols and guidelines at all times while performing tasks in the dock area.
- Maintained customer records and followed up with telephone, mail or personal reminders of services due.
Hostess
Olive Garden
Mason, OH
06.2023 - 04.2024
- Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
- Communicated with servers about new tables, changes in food availability and customer comments.
- Resolved customer service and food-related issues to maintain guest satisfaction.
- Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
Education
High School Diploma -
Kings High School
Kings Mills05-2022
Bachelor of Arts - Marketing
University of Cincinnati
Cincinnati, OH05-2027
Skills
- Customer service
- Performance improvement
- Effective multitasking
- Detail-oriented
- Efficient collaboration
- Group communication
Accomplishments
- Dean's List 2024-2025
- Honors List with a GPA of 3.8
- Member of Spanish National Honors Society
Timeline
Dock Attendant
Belmont Harbor
05.2024 - 08.2024
Hostess
Olive Garden
06.2023 - 04.2024
High School Diploma -
Kings High School
Bachelor of Arts - Marketing
University of Cincinnati
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