Malia Glenn
Gulf Breeze,FL
Summary
Detail-oriented and integrity-driven professional with a strong work ethic and dedication to achieving goals. Over 7 years of experience in the financial and mortgage industry with a proven track record in compliance, analytical proficiency, critical thinking, and effective problem-solving skills. Seeking a challenging position to utilize expertise in ensuring regulatory adherence to drive operational efficiency and organizational success.
Overview
11
11
years of professional experience
Work History
BUSINESS ACCOUNTABILITY COORDINATOR
WELLS FARGO BANK
07.2019 - Current
- Reviewed, analyzed, and interpreted contracts including the applicant, property, and any necessary documentation.
- Worked with multiple internal departments including sales, processing, underwriting, and closing to ensure loan, pricing, and all related fees were accurate.
- Followed and adhered to strict guidelines and policies in order to maintain compliance with the timely updates of fees and avoiding over tolerances.
- Selected to work on multiple special research projects and reports related to the review of accuracy and compliance of other departments.
- Collaborated with department heads to develop strategic plans aligning with overall company objectives, fostering a unified approach toward shared goals.
- Streamlined regulatory processes for improved efficiency and reduced errors, leading to better overall compliance.
- Evaluated existing policies regularly, identifying areas for improvement and recommending revisions as needed.
- Conducted comprehensive audits on governance processes, ensuring adherence to established standards and best practices.
- Ensured regulatory compliance, proactively identifying areas of potential risk, and taking corrective actions.
- Maintained a yearly production average of 116% and quality average of 100%.
LOAN DOCUMENT SPECIALIST 3/ EDITS/ TRAINER
WELLS FARGO BANK
07.2012 - 10.2014
- Prepared loan documents for review including processing, closing, and verifying documents for compliance with loan products.
- Interpreted policies while analyzing applicant documentation.
- Utilized multiple software application packages.
- Verified funding and maintained status files on loans including subsequent follow-ups as needed.
- Assisted supervisors in creating comprehensive training materials designed to improve new hires' proficiency in essential job duties.
- Trained, monitored, and reported trainee progress in quality and proficiency, introducing new learning tools to address individual needs.
- Handled any loans with problematic findings or suspensions that delayed the loan process.
- Maintained contact with vendors, lenders, clients, as well as various internal departments to resolve issues accurately and efficiently.
- Collaborated with a team to develop and maintain Standard Work Operating Procedures.
- Participated in Time-Stamp studies to provide current goals and expectation standards.
- Multiple Employee of the Month awards, national Top 10 in Proficiency awards, and 100% quality awards.
DATA ENTRY SUBJECT MATTER EXPERT
MEDCO HEALTH SOLUTIONS
07.2009 - 08.2010
- Verified and entered patient health information in accordance with HIPAA regulations.
- Maintained a 100% quality and productivity rating.
- Analyzed forms to determine proper processing procedures.
- Mentored junior team members, contributing to their professional growth and development.
- Audited department employees to evaluate progress and provide necessary feedback.
- Developed effective training materials for diverse audiences, resulting in improved skillsets and increased job satisfaction.
- Collaborated with a team to develop and maintain the Standard Operating Procedures.
ASSOCIATE DATA ENTRY SPECIALIST
FIRST HEALTH / COVENTRY
12.2004 - 03.2006
- Adhered to strict policies and regulations while entering medical and dental claims.
- Consistently achieved production numbers above required claims per hour, while maintaining impeccable accuracy.
- Aided in training of new team members and management.
ADMINISTRATIVE ASSISTANT/OFFICE MANAGER
BASSETT FURNITURE DIRECT
10.2003 - 09.2004
- Recorded and reported store's financial progress to corporate representatives.
- Input and tracked orders through our computerized database system.
- Lead staff meetings.
- Interviewed and trained new employees.
- Reconciled any customer, employee, or office discrepancies.
- Made bank deposits and handled large quantities of money daily.
- Aided in establishing advertising and promotional opportunities and documents.
- Provided exemplary customer service and handled secretarial duties such as answering phones, filing paperwork, ordering supplies, and typing memorandums.
Education
Bachelor of Science - Data Management, Data Analytics, And Data Science
WESTERN GOVERNORS UNIVERSITY
Salt Lake City, UT (online)Associate of Science - Liberal Arts And General Studies
PORTLAND COMMUNITY COLLEGE
Portland, OR03.2019
Skills
- Quality assurance and compliance verification
- Analytical and Critical Thinking
- Documentation Review
- Conduct employee training
- Ability to learn and understand new processes quickly
- A Certification
- Time management to include work planning and prioritization
- Strong keyboarding skills – 65 wpm, 10-key by touch
- Proficient in Microsoft Applications: Word, Excel, Outlook, Teams, and SharePoint
- Positive attitude with the ability to work under minimal supervision as well as in a team environment
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
BUSINESS ACCOUNTABILITY COORDINATOR
WELLS FARGO BANK
07.2019 - Current
LOAN DOCUMENT SPECIALIST 3/ EDITS/ TRAINER
WELLS FARGO BANK
07.2012 - 10.2014
DATA ENTRY SUBJECT MATTER EXPERT
MEDCO HEALTH SOLUTIONS
07.2009 - 08.2010
ASSOCIATE DATA ENTRY SPECIALIST
FIRST HEALTH / COVENTRY
12.2004 - 03.2006
ADMINISTRATIVE ASSISTANT/OFFICE MANAGER
BASSETT FURNITURE DIRECT
10.2003 - 09.2004
Bachelor of Science - Data Management, Data Analytics, And Data Science
WESTERN GOVERNORS UNIVERSITY
Associate of Science - Liberal Arts And General Studies
PORTLAND COMMUNITY COLLEGE