Malia Gonzalez
Dallas,TX
Summary
Proven hospitality professional with a track record of enhancing customer satisfaction at Pappadeaux through exceptional communication and hospitality service expertise. Skilled in multitasking and team collaboration, adept at managing high-pressure situations and improving service delivery. Demonstrated ability to exceed cleanliness standards, contributing to a positive dining experience. Awarded Best Server Assistant 2023-2024
Overview
1
1
year of professional experience
Work History
Host
Pappadeaux
11.2023 - Current
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
Sever Assistant
Pappadeaux
10.2023 - Current
- Greeted customers warmly to provide exceptional customer service.
- Utilized strong multitasking abilities to manage multiple responsibilities effectively, ensuring a smooth flow of service during peak meal times.
- Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning.
- Provided support during large events or private parties by setting up banquet areas according to specific requirements or themes.
- Consistently exceeded expectations in maintaining high standards of cleanliness throughout the restaurant during busy shifts.
- Maintained a clean and organized dining area by routinely sweeping floors, wiping surfaces, and removing trash.
- Delivered customer orders promptly and with attention to accuracy and satisfaction.
Education
High School Diploma -
W H Adamson High School
Dallas, TX05.2026
Skills
- Customer Service
- Team Collaboration
- Multitasking proficiency
- Effective Time Management
- Adaptable to change
- Team player mentality
- Exceptional communication
- Professional Appearance
Timeline
Host
Pappadeaux
11.2023 - Current
Sever Assistant
Pappadeaux
10.2023 - Current
High School Diploma -
W H Adamson High School