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Volunteer Spa Coordinator
Empire Beauty School
Northest Philadelphia
12.2023 - 02.2024
- Utilized promotions, print and digital marketing to attract new clients.
- Monitored client feedback through surveys and online reviews, implementing improvements based on their suggestions where necessary.
- Increased treatment room utilization rates by optimizing therapist schedules based on demand patterns.
- Assisted in maintaining accurate treatment techniques
- Trained new hires on company policies, procedures, and best practices, contributing to well-prepared team of professionals.
- Maintained solid knowledge base of all spa and resort products and services.
- Fostered positive work environment by promoting teamwork among staff members across various roles within spa setting.
- Trained and supervised spa staff on best practices, sales techniques and customer service.
- Monitored access of guests and escorted to treatment areas.
- Worked effectively in fast-paced environments.
- Maintained clean and organized spa environment, adhering to strict sanitation standards for safety of staff and guests.
- Answered questions about spa, treatments offered and spa's amenities.
- Recommended spa treatments and services, boosting sales and bringing in new clientele.
- Interacted with 5-15 guests daily and provided positive impression of spa.