Malia Lane
Tallahassee,FL
Summary
Background of 5 years in customer service and known for high productivity and efficient task completion. Skilled in customer relationship management, complaint resolution, and multitasking. Excel in communication, problem-solving, and adaptability to ensure seamless operations and positive customer experiences.
Overview
3
3
years of professional experience
Work History
Pet Care Specialist
Marina District Pet Care
Tampa, FL
12.2023 - 08.2024
- Provided advice on proper nutrition for various types of pets based on breed type, size, age.
- Performed basic grooming duties such as brushing fur coats and trimming nails.
- Conducted daily health checks of all animals in the facility to ensure they were healthy and free from any illnesses or injuries.
- Interacted with customers in a friendly manner to provide them with accurate information regarding pet care services offered by the facility.
- Transported animals safely between locations using appropriate carriers or crates.
- Assisted in administering medication, vaccinations, and other treatments as prescribed by veterinarians.
- Greeted customers warmly upon arrival and responded promptly to inquiries about products or services available at the facility.
- Handled customer complaints professionally in order to resolve issues quickly and efficiently.
Golf Instructor
YMCA of South Florida
Tampa, FL
06.2023 - 08.2023
- Encouraged students to set goals for themselves related to their golf game performance.
- Organized private and group lessons based on skill level of participants.
- Evaluated client's physical condition to recommend appropriate exercises for strength training and flexibility.
- Developed and implemented customized golf lessons for beginner, intermediate and advanced players.
- Performed administrative tasks such as scheduling appointments, collecting payments, handling paperwork and updating databases.
- Supervised junior camps teaching young children basic rules of etiquette while playing golf.
- Observed student's performance during practice sessions to determine areas needing improvement.
- Planned strategies and selected optimal team lineups to execute game plans.
Restaurant Hostess
Timpanos
Tampa, FL
02.2022 - 08.2022
- Resolved customer complaints in a professional manner while maintaining a positive attitude towards guests.
- Balanced cash register at end of shift according to established procedures.
- Completed daily side work tasks assigned by management such as rolling silverware or folding napkins.
- Maintained cleanliness standards in the dining area including wiping down tables and chairs between seatings.
- Monitored dining room activity to ensure all guests were receiving optimal service.
- Greeted customers and escorted them to their tables.
- Informed kitchen staff of any special orders or dietary restrictions.
- Managed reservations, waitlists, and special requests for large parties.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Greeted guests and sat customers at tables or in waiting areas.
- Answered telephone to provide dining information and take reservations.
- Stayed attentive to server availability and table turnover to quickly seat guests.
- Built positive relationships with other front-of-house and kitchen staff.
Food Server
Little Leon
Tampa, FL
02.2021 - 01.2022
- Provided excellent customer service by anticipating needs, responding promptly to requests, and following up to ensure satisfaction.
- Communicated effectively with kitchen staff regarding order details, special requests, allergies.
- Took orders from customers accurately and delivered to kitchen staff promptly.
- Resolved customer complaints in a professional manner while adhering to company policies and procedures.
- Maintained cleanliness of the dining area throughout shift including wiping down tables, chairs, menus.
- Provided exceptional service to high volume of daily customers.
- opening and closing tasks
Education
High School Diploma -
H.B. Plant High School
Tampa05-2022
Skills
- Customer Service
- Appointment Scheduling
- Team Collaboration
- Analytical Skills
- Conflict Resolution
- Written Communication
- Customer service understanding
- Safe food handling
- Maintaining safety standards
- Guest seating
- Food assembly
- Table setting and bussing
- Work area cleaning
- Problem-solving
- Quality control
- Ingredient preparation
- Training
- Shift change procedures
- Plates presentation
- Verbal and written communication
- Money handling
- Presentation skill
- Skilled at jumping into to different food service roles, including delivery, cashier and food preparation, to support team needs
- Good relationship-building
- Conflict management skills
Affiliations
- working out
- guitar
- exploring the outdoors
- teaching
- learning new sports
- cooking
- church small group
Timeline
Pet Care Specialist
Marina District Pet Care
12.2023 - 08.2024
Golf Instructor
YMCA of South Florida
06.2023 - 08.2023
Restaurant Hostess
Timpanos
02.2022 - 08.2022
Food Server
Little Leon
02.2021 - 01.2022
High School Diploma -
H.B. Plant High School
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