Summary
Overview
Work History
Education
Skills
Timeline
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Malia Lauama

Waipahu

Summary

Dynamic professional with a proven track record at Five Keys Charter School, excelling in client interaction and team leadership. Skilled in optimizing operations and fostering brand recognition strategies, I build strong relationships and drive customer satisfaction. Committed to continuous improvement, I leverage in-depth product knowledge to enhance service quality and achieve mission goals.

Overview

16
16
years of professional experience

Work History

Ambassador

Five Keys Charter School
01.2021 - 10.2024
  • Promoted good customer relations and premier customer satisfaction by demonstrating friendly demeanor and can-do attitude.
  • Greeted customers and clients to create welcoming atmosphere.
  • Assisted team with operational policies and procedures to drive services.
  • Built relationships with key stakeholders, fostering collaboration and understanding between organization and community.
  • Resolved conflicts between staff members and community members in diplomatic manner.
  • Engaged guests in conversation to offer hospitality, aid in service recovery and engender trust.
  • Evaluated progress towards achieving mission goals using key performance indicators and implemented necessary changes for continuous improvement.
  • Established positive relationships with local business owners, leveraging those relationships to secure sponsorships.
  • Optimized embassy operations, introducing cost-saving measures without compromising service quality.
  • Facilitated high-level visits, ensuring smooth execution of logistics and protocol.
  • Built and maintained positive relationships with public by utilizing strategic plans.

Driver

Hilo Hattie
12.2015 - 04.2016
  • Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
  • Upheld high standards of cleanliness within the vehicle''s interior/exterior appearance, providing a professional image for the company at all times.
  • Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
  • Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
  • Achieved safe driving records by consistently following traffic rules and regulations.
  • Updated logs and tracking documents accurately and according to schedule requirements.

Driver

Hawaii Foodbank Inc.
03.2015 - 12.2015
  • Followed all relevant traffic laws and safety regulations.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Achieved safe driving records by consistently following traffic rules and regulations.
  • Delivered goods and products to customer on time and in excellent condition.
  • Maintained professional and friendly demeanor during deliveries to uphold company reputation.
  • Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
  • Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
  • Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
  • Demonstrated strong knowledge of geography and local roads for optimal route selection.
  • Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
  • Coordinated efficient routes to avoid delays and optimize schedules.
  • Communicated with dispatchers and other personnel to coordinate transportation schedules.

CDL City Driver

Roberts Hawaii, Inc.
01.2009 - 02.2015
  • Conducted post-trip inspections of the vehicle, ensuring that any identified issues were documented and reported for swift resolution.
  • Contributed to fuel cost savings through careful route planning and efficient driving techniques.
  • Utilized GPS navigation systems for accurate routing, minimizing unnecessary mileage and optimizing time management.
  • Developed strong working relationships with fellow drivers, dispatchers, and warehouse staff through clear communication skills and teamwork mindset.
  • Collaborated with dispatchers for effective communication on pick-ups, drop-offs, and any potential delays or issues.
  • Participated in regular safety meetings to stay current on industry best practices regarding city driving techniques.
  • Performed minor vehicle maintenance tasks such as checking fluid levels, tire pressure, and lights to ensure optimal performance during shifts.
  • Responded to customer inquiries or concerns with professionalism and efficiency, fostering positive relationships between the company and its clients.
  • Supported colleagues in their roles when needed by offering assistance or guidance based on personal experience as a CDL City Driver.
  • Skilled driving in poor weather conditions.
  • Demonstrated level-headedness in emergency situations involving passengers or vehicles.
  • Clearly and effectively communicated with other drivers and dispatch via radio.
  • Recovered vehicles, completed private tows, and managed involuntary pick-ups on behalf of business and law enforcement professionals.

Education

High School Diploma -

James Campbell High School
Honolulu

Skills

  • Client interaction
  • Team leadership
  • In-depth product knowledge
  • Brand recognition strategies

Timeline

Ambassador

Five Keys Charter School
01.2021 - 10.2024

Driver

Hilo Hattie
12.2015 - 04.2016

Driver

Hawaii Foodbank Inc.
03.2015 - 12.2015

CDL City Driver

Roberts Hawaii, Inc.
01.2009 - 02.2015

High School Diploma -

James Campbell High School

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