Malia Leslie
Frisco,TX
Summary
Interior Decorator with active contacts among local and international vendors in lighting, occasional and furniture design arenas. Innovative Interior Designer specializing in high-end home decor projects. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Interior Designer
Model Home Furnishings Frisco
Frisco, TX
08.2016 - Current
- Developed space planning concepts, color palette selections and textile presentations.
- Developed key client relationships by providing design solutions that met needs and budgets without compromising quality or design intent.
- Designed floor plans, elevations, 3D perspective views and material boards for review and presentation.
- Participated in furniture selection and documentation of specifications.
- Transformed uninspiring areas into warm and inviting living spaces using various lighting fixtures, materials and products.
- Interfaced effectively with contractors and vendors to resolve issues and discuss ideas.
- Assisted clients with budget considerations and made recommendations for furniture.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
- Rotated merchandise and displays to feature new products and promotions.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Provided primary customer support to internal and external customers.
- Recommended products to customers, thoroughly explaining details.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Cultivated customer loyalty, promoted repeat business and improved sales.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Responded proactively and positively to rapid change.
- Delivered prompt service to prioritize customer needs.
- Maintained up-to-date knowledge of product and service changes.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Optimized customer support by establishing collaborative service environment.
Childcare Worker
St. Paul’s Episcopal School
Prosper, TX
04.2017 - 08.2019
- Sanitized dishes, tabletops, toys and frequently touched surfaces to prevent spreading of germs.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
- Promoted good behavior with positive reinforcement methods.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Maintained effective schedule balance between rest periods, active play and instruction.
- Planned and guided age-appropriate tasks like reading and crafts.
- Created and implemented diverse educational strategies to boost development.
- Introduced children to educational games and activities to boost learning.
- Distributed food, napkins and beverages in preparation for snack time.
- Assisted children with putting on coats and cold-weather gear before going outside.
- Set and enforced rules to maintain children's safety and created welcoming, caring environments for all children.
- Consulted with families to discuss activities and behaviors of each child.
- Instructed children in crafts and other activities to promote gross and fine motor skills.
- Created safe and engaging learning environment for groups of diverse children with various learning styles.
- Worked with children individually and in groups to teach social, communicative and problem-solving skills.
- Kept areas clean, organized and stocked, and sanitized surfaces and toys each day.
- Used positive reinforcement techniques to promote patience and other good behaviors in children.
- Helped children develop motor skills in preparation for preschool and kindergarten.
- Prepared group activities to enhance socialization, communication and problem-solving skills for children.
Education
High School Diploma -
Prosper High School
Prosper, TX05.2017
Skills
- Furnishings Selection
- Color Scheme Coordination
- Artwork Selection
- Design Rendering
- American Disabilities Act (ADA) Compliance
- Space Planning
- Furnishings Layout Plan
- Design Planning
- Presentation Design
- Client Advisory and Recommendations
- Vendor Subcontracting
- New Materials Research
- Lighting Selection
- Precision Measurement
- Revit Design Software
Timeline
Childcare Worker
St. Paul’s Episcopal School
04.2017 - 08.2019
Interior Designer
Model Home Furnishings Frisco
08.2016 - Current
High School Diploma -
Prosper High School
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