Malia Lopez
Westfield,IN
Summary
Childcare and hospitality professional with a strong track record of reliability and patience. Expertise in effective communication and team collaboration, consistently meeting high service standards. Dedicated to maintaining safe environments, helping clients and customer satisfaction.
Overview
8
8
years of professional experience
4
4
Certifications
Work History
Nanny
Operation Raising Nyle
Carmel, Indiana
01.2025 - Current
- Planned engaging educational activities for children to promote learning and development.
- Ensured a safe and nurturing environment for children during daily routines.
- Managed schedules, including meals, nap times, and playtime for children.
- Communicated effectively with parents regarding children's progress and needs.
Bartender
Fowling Warehouse
Indianapolis, Indiana
08.2024 - Current
- Mixed and served a variety of beverages to customers.
- Maintained cleanliness and organization of the bar area.
- Collaborated with team members to ensure efficient service.
- Managed inventory levels and restocked supplies as needed.
- Engaged with customers to provide excellent service experience.
- Followed all health and safety regulations consistently.
- Assisted in training new bartenders on standard procedures.
- Created signature cocktails based on customer preferences.
- Performed opening and closing duties including restocking supplies.
- Greeted customers and provided excellent customer service.
- Developed good working relationships with fellow employees through effective communication.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Processed payments accurately and efficiently with POS system.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Poured wine, beer, and cocktails for patrons.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance, and customer relationships.
- Checked identification cards for proof of age prior to serving alcohol beverages.
- Stocked ice bins and coolers as needed throughout shift.
- Assisted in setting up the bar for service shift.
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
- Provided drink suggestions to customers based on their preferences.
- Cleaned up spills and broken glassware and safely disposed of sharp pieces.
- Described drink flavors and taste profiles to customers to help with ordering decisions.
- Arranged bottles and glasses behind bar to make attractive displays.
- Managed accurate bar tabs and processed cash and credit card transactions.
- Remained calm and poised during busy periods, promoting great customer service to guests.
- Made friendly conversation with customers to provide enjoyable bar experience.
- Effectively multitasked within fast-paced environment.
- Introduced bar staff to precision pouring and waste reduction tactics to lower liquor costs.
- Attended regular training sessions to stay updated on new products or trends.
- Planned and coordinated special events to boost customer numbers and profits.
- Stayed up-to-date on latest mixology trends, bar equipment, and sanitation standards.
- Cleansed glasses with sanitizing solution after each use.
- Balanced daily registers and generated sales reports for management.
- Recommended food and drinks to patrons based on preference, pairings, and special promotions.
- Neatly sliced and pitted fruit for garnishing drinks.
- Studied industry trends to inform planning of bar menu and development of new drink recipes.
- Resolved customer complaints in a professional manner.
- Trained new bartenders on drink preparation and upselling techniques.
Server
Texas Roadhouse
Westfield, IN
12.2017 - 07.2021
- Cultivated warm relationships with regular customers.
- Worked with a POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep the dining room and work areas clean.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Up-sold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Keeps the register accurate through correct billing, payment processing and cash management practices.
- Carried out complete opening, closing and shift change duties to keep the restaurant working efficiently and teams ready to meet customer needs.
- Maintained cleanliness and organization of dining area and service stations.
- Provided exceptional customer service to enhance dining experiences.
- Took and processed food and drink orders efficiently.
- Assisted in training new servers on restaurant policies and procedures.
- Handled customer inquiries and resolved issues promptly.
- Managed cash register transactions accurately during shifts.
- Contributed to a positive team environment through effective communication.
- Provided excellent customer service to ensure satisfaction.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Provided exceptional service to high volume of daily customers.
- Took orders from customers accurately and in a timely manner.
- Greeted customers, answered questions, and recommended specials to increase profits.
Education
Some College (No Degree) - Nursing
Indiana University, Purdue University Indianapolis
Indianapolis, IN OnlineSkills
- Patient care and support
- Customer service excellence
- Team collaboration and synergy
- Effective communication skills
- Time management strategies
- Customer service
- Team collaboration
- Effective communication
- Time management
- Conflict resolution
- Health and safety compliance
- Active listening
- Special needs care
- Team leadership
- Patience and tact
- Dependability
- People-oriented approach
- Reliability and trustworthiness
- Cheerfulness and energy
- First aid and CPR certification
- Infant care experience
- Safety awareness
- Food handling training
- Childcare techniques
- Child development
Certification
Indiana server permit 2021
Timeline
Nanny
Operation Raising Nyle
01.2025 - Current
Bartender
Fowling Warehouse
08.2024 - Current
Server
Texas Roadhouse
12.2017 - 07.2021
Some College (No Degree) - Nursing
Indiana University, Purdue University Indianapolis