Malia Maddox
Baltimore ,MD
Summary
Organized, detail-oriented, innovative, and self-motivated administrative support professional with strong collaborative team skills and exemplary customer service. Responsible for providing general office support to staff and executive management, with a variety of clerical duties, and help desk building support functions. Flexible hard worker ready to learn and contribute to team success. Proactive and versatile with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Teachers Assistant/School Van Driver
Sanbridge Early learning center
Baltimore, MD
09.2024 - Current
- Learned and followed school transportation procedures.
- Monitored passenger behavior within the van to ensure safety of all riders.
- Complied with local traffic regulations and safety requirements for bus operation.
- Adhered to strict time requirements for bus route scheduling and reported delays to dispatch.
- Assisted in preparing daily reports on mileage, time spent driving, number of passengers transported.
- Provided individualized and small group support to reinforce classroom topics and promote student learning.
- Implemented classroom rules and procedures to maintain discipline and order.
- Provided one-on-one support for special needs students.
- Supported classroom teacher in managing a diverse classroom of students.
Office Administrative Assistant
Nations Medical
Owings Mills, MD
06.2024 - 09.2024
- Maintained confidentiality of sensitive data in accordance with company policies.
- Drafted agendas, meeting notes and other documents to enhance collaborative process.
- Processed incoming invoices for payment in a timely manner.
- Contributed to team effort by accomplishing related tasks as needed.
- Sorted and distributed incoming faxes, letters and emails for office distribution.
- Provided administrative support to multiple departments within the organization.
- Greeted visitors and answered incoming calls, providing information to callers or redirecting them to the appropriate personnel.
- Managed office duties, ordered materials, organized workspaces, answered emails, and made phone calls.
- Ordered supplies and maintained an inventory of office equipment.
- Scanned physical documents and uploaded to encrypted databases for digital maintenance.
- Handled incoming and outgoing correspondence, including email, mail, and package deliveries, ensuring timely distribution.
Office Administrator
Black Hawk Protection and Investigation
11.2022 - 05.2024
- First point of contact for front office
- Assisting in all office matters
- Scheduling interviews for all potential employees
- New hire intakes.
- Ordered office furniture when necessary following approval from management team.
- Produced thorough, accurate and timely reports of project activities.
- Organized meetings, conferences, travel arrangements and other events as required.
- Coordinated and managed daily administrative operations of the office.
- Scheduled appointments for senior management team members using Outlook calendar system.
- Filtered emails based on importance and escalated issues to leadership.
Production Manager
The purple flip
01.2020 - 11.2022
- Lead production management for all products
- Assist in sales department
- Record and report all data on production.
- Supervised maintenance activities for manufacturing machines and equipment.
- Negotiated materials with suppliers to remain within budget.
- Oversaw inventory and physical counts and performed periodic cycle counts to verify outgoing orders.
- Reviewed customer feedback to determine if changes are necessary in order to improve product quality or customer satisfaction levels.
- Coached and mentored employees to develop and enhance career skills.
Office Manager
Farrah estates
02.2016 - 12.2019
- Accountable to the Director for preparing and processing documents and materials
- General and project specific clerical functions
- Research current practices, policies, codes, etc
- Office point of contact for internal/external issues related to facility operations, custodial services, safety, and/or construction projects.
Call Center Representative
Homefix Custom Remodeling
12.2014 - 01.2016
- Office point of contact for all customer enquiries
- Log special job requests that are received and prioritize based on urgency
- Log, monitor and resolve routine customer complaints, escalate concerns to management
- Collate customer feedback
- Raise any issues or concerns with the Helpdesk Supervisor
- Process Outgoing calls.
Daycare Teacher
Tiny Tunes Daycare
06.2012 - 08.2014
- Manage a classroom of children infant to preschool ages alongside one assistant teacher
- Handle all concerns from parents directly.
Education
High school or equivalent - Computer technology
Forest Park High School
MD06.2012
Skills
- PROBLEM SOLVING
- MS OFFICE
- Filing
- Word
- Outlook
- Receptionist
- Microsoft Office
- Administrative Assistant
- Help Desk
- Office Management
- Clerical Experience
- Microsoft Windows
- Communication skills
- Customer service
- Production Management
- Office Administration
- Administrative Experience
- Early childhood education
- Classroom experience
- Experience with children
- Preschool experience
- Childhood development
- Classroom management
- Organizational skills
- Time management
- MS Office Suite
- Vehicle operation
- Route planning
- Passenger monitoring
- Safety compliance
- Transporting students
- Time management abilities
- Passenger safety
Certification
- Child Development Associate Certification
- Infant & Toddler Certification
Personal Information
Title: Management
Corecompetencies
- Excellent Customer Service
- Organization
- Task & Time Management
- Teamwork
- Manager Support
- Collaboration
- Problem Solving
- Office Communication
- Work Place Image
Timeline
Teachers Assistant/School Van Driver
Sanbridge Early learning center
09.2024 - Current
Office Administrative Assistant
Nations Medical
06.2024 - 09.2024
Office Administrator
Black Hawk Protection and Investigation
11.2022 - 05.2024
Production Manager
The purple flip
01.2020 - 11.2022
Office Manager
Farrah estates
02.2016 - 12.2019
Call Center Representative
Homefix Custom Remodeling
12.2014 - 01.2016
Daycare Teacher
Tiny Tunes Daycare
06.2012 - 08.2014
High school or equivalent - Computer technology
Forest Park High School
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