Overview
Work History
Education
Skills
Timeline
Generic

Malia Marroquin

Los Angeles,CA

Overview

5
5
years of professional experience

Work History

Hospitality Worker

Santa Anita Race Track
11.2023 - Current
  • Provided excellent customer service in fast-paced environment, ensuring guest satisfaction and comfort.
  • Assisted in event setup and teardown, maintaining organization and efficiency throughout operations.
  • Operated point-of-sale systems accurately, processing transactions while managing cash handling procedures.
  • Collaborated with team members to maintain cleanliness and safety standards in dining areas.
  • Responded promptly to guest inquiries, effectively resolving issues to enhance overall experience.
  • Supported food preparation and service during events, adhering to health regulations and quality standards.
  • Monitored inventory levels, assisting in supply orders to ensure uninterrupted service during busy events.
  • Performed general cleaning by sweeping and mopping floors, washing dishes and emptying trash.
  • Prepared food and beverages and verified adherence of quality and safe food-handling standards.
  • Reduced risks by maintaining clean and organised work environment.
  • Collaborated with team members to consistently deliver high-quality service in a fast-paced environment.
  • Delivered excellent customer service to support company reputation and patron satisfaction.
  • Greeted guests with friendly and professional acknowledgment to build rapport.
  • Handled guest complaints professionally, resolving issues quickly to promote positive experiences.

Employee Trainer

Super Wash Laundromat
10.2022 - 11.2023
  • Developed training materials to enhance employee onboarding processes.
  • Facilitated interactive workshops to improve staff skills and knowledge retention.
  • Evaluated training effectiveness through feedback and assessments for continuous improvement.
  • Supported new hires by providing one-on-one coaching and mentoring sessions.

Courtesy Clerk

Raley's Supermarket
09.2021 - 03.2022
  • Assisted customers with inquiries, ensuring positive shopping experiences and high satisfaction levels.
  • Maintained store cleanliness and organization, contributing to a welcoming environment for shoppers.
  • Stocked shelves efficiently, monitoring inventory levels to support optimal product availability.
  • Collaborated with team members to restock merchandise promptly during peak hours, enhancing operational efficiency.
  • Implemented best practices for safety protocols, ensuring compliance and minimizing hazards in the store.
  • Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.
  • Maintained cleanliness of store premises, resulting in an inviting shopping environment for customers.
  • Helped customers take merchandise out of store and loaded items into vehicles.
  • Helped maintain a positive store image by keeping entranceways clean, clear, and welcoming for customers.
  • Enhanced customer satisfaction by providing efficient bagging and carryout services.
  • Improved customer experience by offering assistance with locating products throughout the store when needed.
  • Assisted customers with large purchases by carrying items to vehicles.
  • Returned unwanted items to correct store locations and restocked shelves.
  • Collected more than Number shopping carts from parking lot daily and cleaned and dried soiled and wet carts.
  • Facilitated smooth transactions by returning misplaced items to their appropriate locations within the store quickly and efficiently.
  • Supported cashier operations by efficiently retrieving shopping carts and baskets for customer use.
  • Addressed customer needs for price checks and merchandise retrieval from upper shelves or stockroom.
  • Assisted elderly or disabled customers with loading groceries into vehicles upon request, demonstrating compassion and care in all interactions.
  • Promoted a safe shopping environment through vigilant monitoring of potential hazards such as spills or cluttered aisles, addressing issues promptly as they arose.
  • Maintained clean and tidy checkout area to optimize service delivery.
  • Ensured safety and sanitation standards were met through regular cleaning of store equipment and surfaces.
  • Upheld high standards of professionalism while interacting with customers, coworkers, and supervisors alike.

Cashier

Taco Bell Restaurant
03.2020 - 08.2021
  • Processed customer transactions accurately and efficiently using point-of-sale systems.
  • Assisted customers with product inquiries, ensuring a positive shopping experience.
  • Maintained cleanliness and organization of checkout areas to enhance operational efficiency.
  • Trained new cashiers on checkout procedures and customer service standards.
  • Collaborated with team members to streamline daily operations and enhance service delivery.
  • Resolved customer complaints promptly, fostering loyalty and repeat business through effective communication skills.
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Answered questions about store policies and addressed customer concerns.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Addressed customer needs and made product recommendations to increase sales.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.

Education

High School Diploma -

Rio Americano High School, CA
Carmichael
2021

Skills

  • Food preparation
  • Cleaning and sanitizing
  • Supply restocking
  • First aid training
  • Health code compliance
  • Food safety
  • Prep work
  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving
  • Multitasking
  • Hospitality services
  • Problem-solving skills
  • Organizational skills
  • Task prioritization

Timeline

Hospitality Worker

Santa Anita Race Track
11.2023 - Current

Employee Trainer

Super Wash Laundromat
10.2022 - 11.2023

Courtesy Clerk

Raley's Supermarket
09.2021 - 03.2022

Cashier

Taco Bell Restaurant
03.2020 - 08.2021

High School Diploma -

Rio Americano High School, CA

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Malia Marroquin