Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Malia Mason

Summary

A highly professional ambassador prepared to deliver strong customer service acumen and safety compliance expertise to role. Known as a reliable asset, ability to communicate effectively and skilled in conflict resolution. Proven track record of providing customer satisfaction and team development, demonstrating exceptional multitasking abilities and showcasing excellent interpersonal skills.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Ambassador

Clear
06.2024 - Current
  • Promoted good customer relations and premier customer satisfaction by demonstrating friendly demeanor and can-do attitude.
  • Greeted customers and clients to create welcoming atmosphere.
  • Engaged guests in conversation to offer hospitality, aid in service recovery and engender trust.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.

Sales Associate

Target
10.2020 - 09.2023
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Solved customer challenges by offering relevant products and services.
  • Managed my own area by stocking merchandise, handling inventory, and used creative skill to display products for an appealing section to costumers
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.

Hostess

Ninja Sushi
08.2019 - 01.2020
  • Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Reduced wait times for guests by effectively coordinating with other team members during peak hours.
  • Answered phone calls to take orders, give information and document reservations.
  • Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.

Education

Associate of Arts - Health Education

Leeward Community College
Pearl City, HI
12-2023

High School Diploma -

Mililani High School
Mililani
05-2020

Skills

  • Customer Service
  • Multitasking
  • Problem-Solving
  • Safety Procedures
  • Team Development
  • Strong Work Ethic
  • Reliability and punctuality
  • Hospitality service expertise
  • Food and Beverage Service
  • Professional Appearance

Certification


  • Adult/American Red Cross Adult, Child, and baby First aid/CPR/AED online certification
  • Praxis

Languages

English
Native or Bilingual
Spanish
Elementary

Timeline

Ambassador

Clear
06.2024 - Current

Sales Associate

Target
10.2020 - 09.2023

Hostess

Ninja Sushi
08.2019 - 01.2020

Associate of Arts - Health Education

Leeward Community College

High School Diploma -

Mililani High School

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Malia Mason