Summary
Overview
Work History
Education
Skills
Timeline
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Malia Masters

Palatine,IL

Summary

Dynamic professional with a proven track record at Midwest Logistics, excelling in client support and effective problem resolution. Recognized for enhancing customer loyalty through empathetic service and fostering collaborative teamwork. Skilled in strategic merchandise planning and adept at utilizing Microsoft PowerApps to drive business solutions. Committed to delivering excellence in every interaction. As well as a strong record of driving efficiency and maximizing profitability. Skilled in inventory management, process optimization, and vendor relations. Highly collaborative team player with focus on achieving results and adapting to changing business needs. Known for strategic planning, excellent communication, and leadership abilities.

Overview

4
4
years of professional experience

Work History

Amazon Delivery Associate

Midwest Logistics
08.2024 - Current
  • Delivered packages to customer doorsteps and business offices.
  • Ensured customer satisfaction with prompt and accurate deliveries, maintaining a professional demeanor.
  • Demonstrated excellent problem-solving skills when faced with challenging circumstances without compromising the quality of work or customer satisfaction.
  • Contributed to a positive work environment by supporting colleagues and fostering teamwork in meeting company objectives.

Customer Service Representative

Napleton Chrysler Jeep Dodge Ram
08.2023 - 07.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Merchandise Operations Leader

Petco
12.2022 - 06.2023
  • Coordinated staff scheduling to ensure appropriate coverage during peak shopping hours while minimizing labor costs where possible.
  • Oversaw daily store operations including opening/closing procedures, ensuring a safe and welcoming environment for customers and employees alike.
  • Managed a team of associates, providing guidance on daily tasks as well as long-term career development opportunities within the company.
  • Implemented loss prevention measures, contributing to reduced shrinkage rates across the store.

Customer Service Representative

Hawthorne Global Aviation
10.2022 - 12.2022
  • Collaborated with airline staff to address any delays or cancellations, providing prompt updates to affected passengers.
  • Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.

Sales Floor Manager

All 4 Pets
10.2021 - 10.2022
  • Provided constructive feedback to senior management regarding areas of improvement leading to enhanced overall store performance.
  • Promoted a positive work environment fostering teamwork, mutual respect, and open communication among employees.
  • Demonstrated product and answered questions for prospective customers.
  • Trained and supported sales force with closing deals.

Remote Escape Room Host

The Escape Game
06.2021 - 06.2022
  • Utilized effective time management techniques to balance multiple responsibilities within fast-paced escape room environments.
  • Developed strong communication skills by interacting with diverse groups of participants and adapting to their individual needs.
  • Consistently received positive reviews from customers, highlighting commitment to excellence in both acting and customer service roles.

Education

Timber Creek High School
Orlando, FL

Skills

  • Collaborative team management
  • Client support
  • Effective time management
  • Collaborative decision-making
  • Interpersonal communication expertise
  • Effective problem resolution
  • Collaborative teamwork
  • Attentive listening ability
  • Detail-oriented data management
  • Experienced in Microsoft Teams collaboration
  • Skilled in utilizing Microsoft PowerApps for business solutions
  • Strategic merchandise planning

Timeline

Amazon Delivery Associate

Midwest Logistics
08.2024 - Current

Customer Service Representative

Napleton Chrysler Jeep Dodge Ram
08.2023 - 07.2024

Merchandise Operations Leader

Petco
12.2022 - 06.2023

Customer Service Representative

Hawthorne Global Aviation
10.2022 - 12.2022

Sales Floor Manager

All 4 Pets
10.2021 - 10.2022

Remote Escape Room Host

The Escape Game
06.2021 - 06.2022

Timber Creek High School

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Malia Masters