Summary
Overview
Work History
Education
Skills
Contact
Education
Timeline
Generic

Malia Montoya

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors and understanding customer desires. Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

Walgreens
01.2024 - 05.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.

Sales Associate

Get Your Wax On
07.2021 - 10.2021
  • Prepared merchandise for sales floor by pricing or tagging.
  • Engaged with customers to build rapport and loyalty.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Processed product returns and assisted customers with other selections.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Greeted customers, offered assistance in finding requested items and carried merchandise to checkout line.
  • Maintained records related to sales, returns and inventory availability.

Fulfillment Associate

Macys Fullfillment Center
11.2020 - 12.2020
  • Unloaded incoming trucks and properly staged inventory for processing.
  • Reviewed daily queue report to confirm all orders were processed within shipping system as scheduled.
  • Followed procedures at all times for personal and team safety.
  • Inspected physical condition of warehouse and equipment and implemented any repairs, improvements or replacements as necessary.
  • Prepared and organized envelopes, packages, containers and pallets with correct merchandise counts.
  • Maintained compliance with company safety policies and called violations to attention of management.
  • Kept warehouse areas free of debris and safe for employees with proper storage and maintenance of machinery, tools and supplies.
  • Disposed of damaged or defective items or coordinated returns to vendors for covered items.

Cashier

Burlington
01.2020 - 03.2020
  • Answered questions about store policies and addressed customer concerns.
  • Helped customers complete purchases, locate items and join reward programs.
  • Collected and authorized payments of guests.
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Reviewed new promotions and monitored price changes.
  • Mentored new team members on sales software system operation.
  • Addressed customer needs and made product recommendations to increase sales.
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Restocked and organized merchandise in front lanes.
  • Processed customer refunds and exchanges according to established guidelines.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Provided friendly service and assistance to clients promote customer loyalty, satisfaction and sales.

Front End Supervisor

Ross Dress For Less
11.2018 - 02.2019
  • Trained team members in successful strategies to meet operational and sales targets.
  • Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives.
  • Designed employee work schedules to address complete operational needs.
  • Completed stockroom tasks by leading stock team, receiving and unpacking merchandise and placing all products out on sales floor.
  • Maintained transaction security by verifying payment cards against identification.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Promoted importance of security and customer tracking to minimize store losses.
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
  • Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
  • Transformed employee performance by enhancing training and mentoring strategies in operational and customer-facing roles.

Education

North High School
Denver, CO
05.2018

Skills

  • Product promotions
  • Relationship building
  • Multi-tasking strength
  • Cash Handling
  • Cash register operation
  • Excellent people skills
  • Problem-solving skills
  • Professional demeanor
  • Social perceptiveness
  • Stocking and replenishing
  • Payment processing
  • Product knowledge
  • Appointment scheduling
  • Prioritization
  • Staff training
  • Store maintenance

Contact

Denver, United States 80205

Education

Denver, CO

Timeline

Customer Service Representative

Walgreens
01.2024 - 05.2024

Sales Associate

Get Your Wax On
07.2021 - 10.2021

Fulfillment Associate

Macys Fullfillment Center
11.2020 - 12.2020

Cashier

Burlington
01.2020 - 03.2020

Front End Supervisor

Ross Dress For Less
11.2018 - 02.2019

North High School

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Malia Montoya