Malia Otwell
Bonney Lake
Summary
Driven barista and full-time student with strong customer service, multitasking, and effective communication skills. Committed to meeting quality and safety standards, enhancing productivity, making high quality customer connections, beverages, and delivering quality experiences in high paced environments. Eager to contribute to team success and maintain an uplifting and productive atmosphere.
Overview
3
3
years of professional experience
Work History
Starbucks Barista and Barista Trainer
STARBUCKS COFFEE COMPANY
Bonney Lake
06.2024 - Current
- Prepared and served high-quality handcrafted beverages to customers.
- Worked efficiently during shifts to ensure timely service.
- Prioritizes high quality customer connections and demonstrates excellent customer service skills.
- Managed mobile, café, and drive through orders, while maintaining quality and speed.
- Supported team productivity, morale, and store operations.
- Performed opening and daytime procedures including equipment preparation, cleaning, and inventory restock.
Childcare Provider
In Home-Babysitter
Bonney Lake
09.2023 - 05.2024
- Cared for two children of different ages daily, tailored activities to fit their specific needs.
- Demonstrated strong reliability and incredible time management skills, by being punctual and ensuring children arrive to and from activities on time.
- Supported daily routines and consistency.
- Communicated frequently with parents concerning children's needs, and to clarify activity, and schedule updates to remain up to date with changing requirements.
- Maintained a clean, safe, and positive environment to support morale and well-being.
Education
Bachelor of Arts - Project Management
Arizona State University
Tempe, AZ03-2027
Associate of Arts - General Associates Degree
Pierce College
Puyallup, WA06-2025
Skills
- Exceptional customer service
- Multitasking in fast-paced environments
- Strong reliability and time management skills
- Attentive to detail
- Problem-solving
- Goal-oriented
- Effective communication
Timeline
Starbucks Barista and Barista Trainer
STARBUCKS COFFEE COMPANY
06.2024 - Current
Childcare Provider
In Home-Babysitter
09.2023 - 05.2024
Bachelor of Arts - Project Management
Arizona State University
Associate of Arts - General Associates Degree
Pierce College