Malia Duarte
Santa Clarita ,CA
Summary
Dynamic customer service professional with a proven track record at In-N-Out Burger, adept at enhancing customer satisfaction through effective problem-solving and collaboration. Recognized for exceptional attention to detail and time management skills, consistently streamlining processes to improve efficiency and drive engagement. Committed to fostering a positive team environment.
Overview
3
3
years of professional experience
Work History
Bar and Customer Service
Noahs Bagels
06.2024 - Current
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
Associate Level 6
In-N-Out Burger
04.2022 - Current
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
- Prepared variety of food items according to customer orders or restaurant recipes
- Performed cash register functions accurately and efficiently
- Managed ingredients, packaging items, and food preparation
- Main jobs were working the drive-through, food prep, burger making, and cooking
Crew Member
Magnolia Shops
02.2024 - 05.2024
- Greeted customers upon arrival and gave them product information
- Assisted and informed customers of sales, perks, products, and other stores to visit
Maintained fully stocked and clean store throughout day - Floated around and helped clean, restock, restroom break , products fixing when necessary Appropriate communication of products that needed to be restocked and/or customer help and questions
- Offered suggestions for additional items that may be of interest to customers
- Kept informed about new products arriving at store on regular basis
- Promotes special offered and discounts to encourage additional purchases
- Handled customer complaints in professional manner
- Operated point-of-sale systems accurately to process payments from customers
Education
No Degree - Nursing
Baylor University
Waco, TXBachelor of Science - Health Science
Western Governors University
Santa Clarita, CA12-2025
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Flexible and adaptable
- Multitasking
- Critical thinking
- Computer skills
- Organizational skills
Timeline
Bar and Customer Service
Noahs Bagels
06.2024 - Current
Crew Member
Magnolia Shops
02.2024 - 05.2024
Associate Level 6
In-N-Out Burger
04.2022 - Current
No Degree - Nursing
Baylor University
Bachelor of Science - Health Science
Western Governors University
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