Malia Romero

• Accurately process a high volume of medical authorization requests daily, received via electronic fax from healthcare providers, ensuring timely and precise data entry.
• Review, rename, and route incoming documents through an internal portal system to prepare them for platform upload and further processing.
• Enter critical patient and provider information into internal systems with a strong focus on accuracy, speed, and compliance with HIPAA and organizational guidelines.
• Coordinate closely with RSAs and nurses by completing initial processing and forwarding cases for further clinical review.
• Communicate with physician offices via phone and fax to request additional documentation or clarification to support proper case handling.
• Actively manage multiple task queues, demonstrating the ability to prioritize effectively in a fast paced, high-volume environment.
• Collaborate with team members to ensure smooth workflow and support collective goals, contributing to a positive and productive remote work culture.

• Served as the first point of contact for patients, providing warm, professional customer service both in person and over the phone, while efficiently scheduling appointments and managing a busy front desk.
• Processed card and cash payments, ensured completion of required patient intake and liability forms, and maintained organized patient records.
• Supported providers by setting up treatment rooms, applying topical numbing cream, and taking progress photos to track treatment outcomes.
• Assisted during patient appointments by gathering and recording key information for medical notes and charting purposes.
• Created and presented personalized treatment quotes, addressing patient questions and promoting confidence in services offered.
• Promoted skincare products through consultative sales techniques, contributing to overall clinic revenue and patient care continuity.
• Maintained a clean, welcoming, and peaceful environment for patients; restocked supplies and assisted with monthly inventory management.
• Built genuine relationships with repeat patients, contributing to a loyal client base.

• Delivered food, drinks, condiments, and utensils from the kitchen to guests promptly and accurately, ensuring a smooth and enjoyable dining experience.
• Maintained constant communication with kitchen staff and servers to ensure timely service and order accuracy.
• Cleared tables, returned dirty dishes to the kitchen, and kept dining areas clean and organized.
• Restocked supplies such as silverware, napkins, and condiments to support front-of-house efficiency.
• Provided friendly, attentive service to guests, contributing to a welcoming and positive restaurant atmosphere.
• Worked collaboratively with team members in a fast paced environment, demonstrating reliability, attention to detail, and strong multitasking skills.

• Served as the primary front desk receptionist and point of contact, managing incoming calls, messages, emails, and general administrative support for a busy construction office.
• Digitized and organized company records by uploading legacy files into a new internal system, improving accessibility and efficiency.
• Supported recruitment efforts by managing Indeed job postings, screening resumes, conducting initial interviews, and coordinating final interviews with executive leadership.
• Assisted in the production department with calls to manufacturers, contractors, and clients to support project coordination and follow ups.
• Maintained a clean, organized, and fully stocked office environment; handled grocery shopping and set-up for weekly sales meetings, including preparing complimentary breakfasts for the team.
• Ran personal errands and provided direct support to the CEO and office leadership team as needed.
• Contributed to media and marketing efforts by creating promotional flyers, taking photos, and assisting with basic content creation.
• Helped train and onboard new employees, ensuring smooth integration into company operations.
• Known for being highly adaptable, proactive, and dependable, with strong multitasking skills and a commitment to creating a positive and professional work environment.

•Supervised and led a team of 2–4 employees daily across a two-level retail store.

• Managed store operations, including opening and closing procedures.

• Processed and organized new inventory, ensuring accurate placement in designated sections.

• Provided exceptional customer service greeting guests, assisting with styling, and maintaining dressing room cleanliness.

• Oversaw employee breaks and lunch schedules to maintain smooth store functionality.

• Handled daily cash register reconciliation, including accurate drawer counts and end-of-day reports.

• Utilized POS system to process payments, returns, and exchanges efficiently.

• Maintained a clean, organized, and welcoming environment to enhance customer experience.

• Provided fast, friendly, and accurate customer service in a high-volume environment.
• Operated POS system to process cash, credit, and mobile payments efficiently.
• Assisted with order accuracy and ensured customer satisfaction from start to finish.
• Maintained cleanliness and organization of front counter and dining area.
• Collaborated with team members to fulfill orders quickly and uphold food quality standards.
• Handled guest concerns or complaints with professionalism and a positive attitude.
• Supported opening and closing procedures, including restocking and cleaning.

• Crafted high-quality coffee and tea beverages to Starbucks standards in a fast paced environment.
• Delivered exceptional customer service, building connections and creating a welcoming atmosphere.
• Operated POS system to accurately process cash, credit, and mobile orders.
• Maintained cleanliness and organization of the café, including drink stations and lobby area.
• Supported team with restocking, prepping ingredients, and handling inventory.
• Adhered to food safety and sanitation guidelines at all times.
• Collaborated with team members to meet rush hour demands and ensure smooth store operations.