Malia Salas
Wenatchee,WA
Summary
Skilled Head Barista with experience managing high-volume, fast-paced cafes. Strong leadership abilities demonstrated through effective team management and staff training. Known for creating exceptional coffee drinks and providing superior customer service, contributing to increased customer satisfaction levels.
Overview
8
8
years of professional experience
Work History
Manager/Barista
Aut-to Mocha
Wenatchee, Washington
10.2018 - 10.2022
- Inspected coffee grounds for freshness and replaced them as needed throughout the day.
- Ensured product quality by tasting each drink prior to serving it to the customer.
- Monitored stock levels of food items such as pastries, muffins.
- Participated in team meetings to discuss strategies for boosting customer satisfaction ratings.
- Maintained cleanliness of the café area and equipment.
- Created attractive displays of products to promote sales.
- Prepared and served specialty coffees, teas, and other beverages in accordance with customer specifications.
- Maintained knowledge of current menu items, ingredients, preparations methods, prices, promotions.
- Provided friendly and courteous service to customers.
- Performed cash handling duties including counting money at the start and end of shift and balancing receipts with cash drawer totals at end of shift.
- Conducted weekly inventories of supplies and restocked shelves as needed.
Manager/server
Andreas Keller Restaurant
Leavenworth, Washington
05.2014 - 10.2018
- Provided guidance to servers on proper etiquette when dealing with customers.
- Assigned duties to servers and monitored their performance.
- Prepared various reports related to sales figures, employee performance for management review.
- Ensured compliance with health department regulations by monitoring food safety practices throughout the restaurant.
- Coordinated food delivery from kitchen to ensure accuracy of order placement and timeliness of service.
- Managed cash register operations including ringing up orders and processing payments accurately.
- Greeted guests, provided menus and answered questions regarding menu items.
- Supervised service staff in providing quality service to customers in a timely manner.
- Explained daily specials and made recommendations upon request.
- Developed training materials for new employees on restaurant policies, procedures, and standards.
- Scheduled shifts for servers based on customer traffic patterns and forecasted needs.
- Monitored the dining room for cleanliness, proper table maintenance, and customer satisfaction.
- Resolved customer complaints in a professional manner while maintaining positive relationships with customers.
- Ensured that all tables were properly set up with appropriate supplies.
- Assisted in developing promotional activities such as special events or discounts to attract more business.
- Tracked inventory levels of restaurant supplies and placed orders as needed.
- Conducted regular staff meetings to discuss changes in policy and procedures or other relevant topics.
- Maintained an efficient working environment by ensuring all areas were stocked with necessary equipment and supplies.
Education
Associate of Arts -
Wenatchee Valley College
Wenatchee, Washington06-2014
High School Diploma -
Cascade High School
Leavenworth, Washington06-2014
Skills
- Espresso expertise
- Barista mentoring
- Sales promotion
- Specialty drink preparation
- Recipe creation
- Scheduling coordination
- POS system operation
- Menu development
- Supply ordering
- Adaptability under pressure
- Food safety compliance
- Cleanliness enforcement
- Hygiene standards
- Opening and closing duties
- Espresso machine operation
- Up-selling
- Graphic design
- Exceptional customer service
- Speedy and efficient
- Calm demeanor
- Ingredient restocking
- Team leadership
- Positive and professional
- Attention to detail
- Friendly and outgoing
- Cleanliness
- Adaptive and creative
- Quality control
Timeline
Manager/Barista
Aut-to Mocha
10.2018 - 10.2022
Manager/server
Andreas Keller Restaurant
05.2014 - 10.2018
Associate of Arts -
Wenatchee Valley College
High School Diploma -
Cascade High School