Malia Seals
Reynoldsburg,OH
Summary
Well-qualified candidate, efficiency-driven and organized with dedication to customer satisfaction, business goals and sales excellence. Strategic and forward-thinking leader with a self-motivated and tactical mindset. Excellent relationship-building and critical thinking skills with determined and decisive nature.
Overview
6
6
years of professional experience
Work History
LOGISTICS COORDINATOR
TD SYNNEX
05.2022 - 01.2024
- Supplying system movements in SAP and Salesforce to ensure field techs receive parts to maintenance business
- Leading team in daily workflow
- Ensured team was trained and well prepared to process the daily workload that averaged over 200 transactions daily
- Managing email boxes ensuring escalations are handled and fixed
- Managed reports for top client accounts: McDonalds, Lulu Lemon, Limited Brands, Canadian Tire
- Generated documentation and information required for customer shipments.
- Tracked orders and notified customers of status or potential delays.
- Trained new employees on logistics procedures, promoting a consistent approach across the team.
- Collaborated with sales and customer service teams to address client concerns and expedite orders when necessary.
- Coordinated shipping requests for expedited delivery and documented accurately to achieve correct billing.
- Coordinated with suppliers to ensure timely delivery of goods, minimizing stockouts.
- Conducted investigations to resolve issues related to logistics and cargo movements.
- Continuously monitored performance metrics, identifying areas for improvement within the logistics process.
- Assisted in development and implementation of logistics policies and procedures to provide roadmap for daily operations.
- Prepared and presented reports to management on logistics performance.
WAREHOUSE ASSOCIATE
ODW LOGISTICS
01.2021 - 02.2022
- Using computers to maintain records and track shipments within high-volume warehouse environments.
- International shipping
- Certified for Forklift (stand up/order picker)
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Calculating and verifying quantities
- Worked safely around moving machinery.
- Performed inventory control, such as counting, and stocking merchandise.
SPA COORDINATOR
LIFETIME FITNESS
11.2019 - 04.2020
- Managed front desk operations, ensuring efficient check-in/check-out processes for all clients.
- SpaBiz
- Maintained company policies
- Inventory Management
- Organized daily sales reports for the department to track product and service success
- Receive payments and record receipts for services
- Customer Satisfaction
- Communicated new services or current promotions to both members and non-members.
COLLECTIONS REP.
ALLIANCE DATA
06.2018 - 10.2019
- Analyzed customer's accounts and managed documentation on outstanding customer accounts and resolution of discrepancies
- Used skip tracing resources to locate debtors and updated information in company system.
- Establish repayment schedules or other debt repayment strategies based on customer financial situations.
- Achieved performance goals on consistent basis.
- Processed payments and contracts on accounts.
- Counseled debtors on payment options and arranged installment agreements.
- Proficiently navigated industry-specific software tools for efficient tracking, reporting, and analysis of collection efforts.
- Handled 50-100 outbound and inbound calls daily with goal of collecting owed debt.
Education
DIPLOMA -
GROVEPORT MADISON HIGH SCHOOL
06.2006
Skills
- SAP (68)
- Salesforce
- Data Entry
- Outlook
- ADHOC (ROP plan tool)
- Microsoft Suite/Excel
- Customer Service
- Project Management
- Problem-Solving
- Decision-Making
- Logistics Analysis
- Shipment Coordination
- Shipment Tracking
Timeline
LOGISTICS COORDINATOR
TD SYNNEX
05.2022 - 01.2024
WAREHOUSE ASSOCIATE
ODW LOGISTICS
01.2021 - 02.2022
SPA COORDINATOR
LIFETIME FITNESS
11.2019 - 04.2020
COLLECTIONS REP.
ALLIANCE DATA
06.2018 - 10.2019
DIPLOMA -
GROVEPORT MADISON HIGH SCHOOL