Malia Selvester
Anchorage,AK
Summary
Experienced with coordinating administrative functions to ensure smooth office operations. Utilizes organizational and communication skills to support executive teams and manage multiple priorities. Strong understanding of problem-solving and adaptability to new challenges.
Overview
6
6
years of professional experience
Work History
Case Management Support
Southcentral Foundation
06.2025 - Current
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Checked patient insurance, demographic, and health history to keep information current.
- Improved patient follow-up, reducing missed appointments through effective reminder calls.
Daycare Teacher
ANTHC
02.2025 - 06.2025
- Sanitized toys and play equipment daily to ensure safety and cleanliness.
- Monitored indoor and outdoor spaces for potential hazards, maintaining a safe environment for children.
- Encouraged development of communication, problem-solving, and social skills among children.
- Maintained cleanliness standards to comply with sanitation regulations.
Case Management Support
Southcentral Foundation
03.2024 - 08.2024
- Delivered comprehensive case management support services to enhance client experience.
- Ensured HIPAA compliance while managing sensitive patient information during appointment scheduling.
- Verified insurance coverage and eligibility for medical services prior to appointment scheduling.
- Demonstrated strong organizational skills and a commitment to excellence in service delivery.
Administrative Support
Southcentral Foundation
11.2023 - 03.2024
- Maintained organized filing systems for physical and digital records to safeguard confidential information.
- Managed high-volume phone lines, directing calls to appropriate personnel for prompt service.
- Prepared professional presentations for executive meetings utilizing advanced PowerPoint skills.
- Demonstrated strong work ethic and dedication, contributing to overall company success.
Manager
LS Carwash
06.2023 - 02.2024
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
Sales Associate
The UPS Store Inc.
06.2019 - 05.2023
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
Education
Bachelor of Arts - Psychology
University of Alaska Anchorage
Anchorage, AK05-2028
High School Diploma -
Bartlett High School
Anchorage, AK05-2023
Skills
- Time management
- Scheduling appointments
- Records management
- Verbal communication
- Typing speed 55 WPM
- Efficient multitasking
- Microsoft outlook, word, and Excel
- Problem-solving
- Customer service
- Fast learner
Timeline
Case Management Support
Southcentral Foundation
06.2025 - Current
Daycare Teacher
ANTHC
02.2025 - 06.2025
Case Management Support
Southcentral Foundation
03.2024 - 08.2024
Administrative Support
Southcentral Foundation
11.2023 - 03.2024
Manager
LS Carwash
06.2023 - 02.2024
Sales Associate
The UPS Store Inc.
06.2019 - 05.2023
Bachelor of Arts - Psychology
University of Alaska Anchorage
High School Diploma -
Bartlett High School
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