Malia Shelton
Martinsburg,WV
Summary
Knowledgeable banking customer service with solid background as Teller, known for efficient transaction processing and excellent customer service. Proven ability to enhance customer satisfaction and streamline operations in fast-paced environment. Demonstrated proficiency in cash handling and banking software, with strong attention to detail and communication skills.
Overview
5
5
years of professional experience
Work History
Teller
United Bank
06.2024 - Current
- Referred customers to other banking departments for specialized services.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Maintained friendly and professional customer interactions.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
Member Service Representative
Navy Federal Credit Union
11.2021 - 05.2024
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled complaints with prompt, courteous service to uphold professional reputation.
- Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
- Responded to customer calls and emails to answer questions about products and services.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
- Assisted customers with wires, certificates, and account maintenance.
MSR Mentor
Navy Federal Credit Union
11.2021 - 05.2024
- Served as role model for mentees by demonstrating strong values and ethical standards.
- Promoted positive relationships between mentees and other peers and adults to encourage social resilience and connection.
- Assisted mentees in setting and achieving educational and career goals to encourage independence.
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
Retail Banker
Woodforest Bank
10.2019 - 11.2021
- Welcomed customers warmly to meet banking service and transactional needs with seamless execution.
- Offered clients advice and guidance on digital and self-serve options to make banking easy, simple and fast.
- Engaged customers in needs-based conversations to identify opportunities and address banking plans and credit card needs.
- Reached out, generated appointments and built new relationships to grow business.
- Identified opportunities for cross-selling financial products, resulting in higher revenue generation.
- Participated in community outreach events, representing the bank positively while establishing valuable business connections within the local market area.
- Cross-sold credit cards, loans and other bank products.
- Performed new account opening in federal compliance and bank policy
Education
High School Diploma -
Martinsburg High School
Martinsburg, WV05.2017
Skills
- Role Modeling
- Skill Development
- Career Counseling
- Crisis Intervention
- Exceptional customer service
- Strong work ethic
- Professionalism and courtesy
- Excellent time management skills
Timeline
Teller
United Bank
06.2024 - Current
Member Service Representative
Navy Federal Credit Union
11.2021 - 05.2024
MSR Mentor
Navy Federal Credit Union
11.2021 - 05.2024
Retail Banker
Woodforest Bank
10.2019 - 11.2021
High School Diploma -
Martinsburg High School
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