Malia Toia
Tucson,AZ
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
3
3
years of professional experience
Work History
Bartender
Fork & Fire Smokehouse+Taproom
08.2022 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Server Trainer
Fork & Fire Smokehouse+Taproom
08.2022 - Current
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Mentored new hires through the training process, ensuring they became productive team members quickly and efficiently.
- Addressed customer concerns promptly and professionally, resolving issues and preventing negative reviews or feedback.
- Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
Rental Car Specialist
Precision Toyota Of Tucson
08.2022 - 02.2023
- Followed all company policies and procedures to deliver quality work.
- Developed strong client relationships through consistent communication and attentive service.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Interpreted clients' needs and introduced services to fit specific requirements.
Stylist
Levi Strauss & Company
11.2020 - 02.2023
- Provided excellent customer service by attentively listening to client needs and addressing concerns promptly.
- Contributed to a positive work environment by supporting team members and assisting with tasks as necessary.
- Maintained up-to-date knowledge of fashion trends and industry news, ensuring relevant styling suggestions for clients.
- Monitored current trends to understand fashions and better serve customer needs.
Education
Bachelor of Science - Criminal Justice
University of Arizona
Tucson, AZ12.2024
Associate of Arts - Administration of Justice
Pima Community College
Tucson, AZ05.2023
Skills
- Strong multitasking
- Team player attitude
- Highly reliable
- Patience and Tolerance
- Clear and effective communication
- Customer service expertise
Timeline
Bartender
Fork & Fire Smokehouse+Taproom
08.2022 - Current
Server Trainer
Fork & Fire Smokehouse+Taproom
08.2022 - Current
Rental Car Specialist
Precision Toyota Of Tucson
08.2022 - 02.2023
Stylist
Levi Strauss & Company
11.2020 - 02.2023
Bachelor of Science - Criminal Justice
University of Arizona
Associate of Arts - Administration of Justice
Pima Community College
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