Malia Vea
San Francisco,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
28
28
years of professional experience
Work History
Home Care Coordinator
Love At Home Seniot Care Agency
San Francisco, CA
03.2015 - 04.2022
- Working with families during home visits and hospital staff to assess and meet individual Care needs.
- Successfully negotiated client contract renewals to create increased revenue.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Devised hiring and recruitment policies fot over 100 Caregivers.
- Communicated with Clients, ensuring that medical information was kept private.
- Implemented successful Home Care Visits to Clients through professionalism, quality of care, medical teaching and client satisfaction.
- Discussed medical histories with Clients in an effort to provide the most effective Plan of care advice.
- Advised caregivers of proper client care management, discharge plan objectives, safe medication use and disease management.
- Educated Clients, families and caregivers on diagnosis and prognosis, treatment options, disease process and management and lifestyle options.
- Developed and facilitated new-hire orientations.
- Coordinated caregiver orientation training and personal development classes for staff members.
- Followed Agency protocols closely to assess effectiveness and make proactive changes to meet changing demands.
- Briefed new hires on essential job information, such as company policies, employment benefits and job duties.
- Supervised team of over 200 Caregivers..
- Helped clients with managed home care, ensuring efficacy of care by monitoring health status.
- Maintained energy and enthusiasm in fast-paced environment.
- Actively listened to clients & their families requests, confirming full understanding before addressing concerns.
Client Care Manager
Right At Home Senior Care
Santa Clara, CA
05.2008 - 12.2014
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems and following up with potential and existing clients.
- Arranged transportation and documented details of discharge transition plans.
- Supervised daily operations and sales functions to maximize revenue, client satisfaction and employee productivity.
- Scheduled and attended meetings with clients and prospective clients as requested.
- Coordinated referrals with specialists, hospitalizations, ER visits, ancillary testing and other enabling services for the clients.
- Organized daily workflow and assessed appropriate staffing to provide optimal service.
- Partnered with business leaders to deliver services that support company objectives and consistent values.
- Maintained client files with sales contracts, records of client interactions, client notes and other information.
- Oversaw staff development through in-depth trainings, workshops, seminars and other learning opportunities.
- Recruited, interviewed and hired staff members offering exceptional talent and brought great skills to team.
- Worked with senior case managers to coordinate team development activities and trainings.
- Helped develop monthly Client schedules and assignments.
- Coordinated individual referrals to obtain community services, advocate for client needs and resolve roadblocks.
Medical Assistant
Ravenswood Family Health Center
East Palo Alto, CA
02.1998 - 03.2008
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Called and faxed pharmacies to submit prescriptions and refills.
- Taught patients about medications, procedures and care plan instructions.
- Arranged surgeries with surgical center, confirming times with patients and preparing admission and consent forms.
- Ordered and prepared reagents and supplies.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Obtained client medical history, medication information, symptoms and allergies.
- Completed clinical procedures and gathered patient data for interpretation by physician.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Monitored patients' response to dialysis therapy and reported any unusual findings to nurse supervisor.
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
- Obtained all prescribed laboratory testing.
- Compiled necessary documents for surgical billing packages.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Tested and recorded blood glucose levels.
- Sanitized, restocked and organized exam rooms and medical equipment.
- Ambulated, turned and positioned patients.
- Prepared initial patient charts for admission.
- Obtained pre- and post-treatment vital signs and weight.
- Verified appropriate lab couriers picked up collected lab specimens.
- Prepared patients for X-rays, electrocardiograms, suture removal and dressing changes.
- Collected and documented patient medical information such as blood pressure and weight.
- Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
Care Provider
Norma Grassi
South San Francisco, CA
09.1993 - 01.1998
- Arranged transportation and accompanied patients to doctors' offices and errands.
- Provided assistance in daily living activities by dressing, grooming, bathing and toileting patients.
- Determined specific needs and provided most appropriate level of services for patient well-being.
- Helped patients care for themselves by teaching proper, safe use of ambulation assistive devices such as canes or walkers.
- Entertained, conversed and read aloud to keep patients mentally alert.
- Assisted patients with self-administered medications.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Planned, prepared and served meals and snacks according to prescribed diets.
- Planned healthy meals, purchased ingredients and cooked meals to provide adequate nutrition for client wellbeing.
- Planned and cooked nutritious meals to meet specific dietary needs.
- Scheduled and accompanied clients to medical appointments.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Kept clients engaged in social networks and communities for personal health and growth.
- Conferred with supervisor to discuss patient condition and medical care.
- Adapted environments to meet changing physical and mental conditions.
- Remained alert to problems or health issues of clients and competently responded.
- Promoted social, emotional and physical health through diverse activities.
- Documented residents' mental status, sleep and eating patterns in medical record books.
- Shopped for groceries regularly in order to keep house stocked with necessities.
- Analyzed overall patient performance and recommended adjustments to care plan goals, supporting individual progression.
- Transported individuals to events and activities, medical appointments and shopping trips.
- Monitored and assisted residents through individual service plans.
- Provided safe mobility support to help patients move around personal and public spaces.
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
- Established nutritious meal plans and prepared daily offerings to meet patient dietary needs.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Kept individuals safe by removing hazards and correcting problems.
- Documented vitals, behaviors and medications in client medical records.
- Organized medication and provided reminders according to schedule.
- Ran errands for patients, did shopping and picked up other necessities.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Transported patients via wheelchair to and from rehabilitation and daily activities.
- Monitored and maintained cleanliness, sanitation and organization of assigned station and service areas.
- Assisted patients with personal requirements for housekeeping and grooming assistance.
- Helped with home management tasks, meal preparation, grocery shopping and routine cleaning.
Education
No Degree - Medical Assistant Program
Institute of Business And Technology (IBT)
Santa Clara, CAAssociate of Science - Vocational Nursing
Boston Reef College
San Leandro, CA06.2006
High School Diploma -
Menlo-Atherton High School
Atherton, CA06.1988
Skills
- Home Healthcare
- Client Home Visit Evaluations
- Employee Training Program
- In-Service Programs
- Client Transportation
- Supporting Daily Living Needs
- Routine Inspections
- Client Satisfaction
- Managed Care
- Therapeutic Activities
- Complex Problem-Solving
- Medication Side Effect Knowledge
- Records Management Systems
- Patient Health Information Access
- Case Coordination
- Creative Thinking
- Leadership Development
- Professional Relationships
- Physical Therapy
- Dietary Requirements
- Health Information Systems (HIS)
- Critical Thinking
- Best Practices and Standards
- Individualized Treatment Plans
- Infection Control Procedures
- Emotional Support
- Active Listening
- Clinical Staff Management
- Quality Improvement Activities
- Staff Development
- Organizational Goal Development
- Client Correspondence
- Nursing Protocols
- Process Improvement Initiatives
- Patient Care Assessment
- Response Orientation
- Problem Identification
- Resource Monitoring
- Operational Efficiency
- Customer Experience
- Financial Reporting Coordination
- Home Evaluations
- Service Quality
- Employee Work Scheduling
- Team Meetings
- Federal Guidelines
- Employee Performance Evaluations
- Policy and Program Development
- Appointment Transportation
- Company Guidelines
- Mobility Devices
- Tube Feeding
- Process Knowledge
- Interdisciplinary Care
- Proper Staffing
- Corrective Actions
- New Hire Training
- Coaching Leadership
- Accreditation Coordination
- Electronic Patient Medical Record
- Medicare Compliance
- Office Operations
- Administrative Staff Supervision
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Home Care Coordinator
Love At Home Seniot Care Agency
03.2015 - 04.2022
Client Care Manager
Right At Home Senior Care
05.2008 - 12.2014
Medical Assistant
Ravenswood Family Health Center
02.1998 - 03.2008
Care Provider
Norma Grassi
09.1993 - 01.1998
No Degree - Medical Assistant Program
Institute of Business And Technology (IBT)
Associate of Science - Vocational Nursing
Boston Reef College
High School Diploma -
Menlo-Atherton High School
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