Malia Vea
Home Health Care Coordinator
Palo Alto,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Intelligent and team-driven Client Care Specialist successful at operating with minimal direction or supervision to accomplish remarkable results. Experienced in taking on challenging objectives in fast-paced, demanding environments.
Overview
30
30
years of professional experience
Work History
Client Care Coordinator
Love At Home Senior Care Agency
San Francisco, CA
03.2015 - 07.2023
- Working with families during home visits & hospital staff to assess and meet individual Care needs.
- Successfully negotiated client contract renewals to create increased revenue.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Devised hiring and recruitment policies fot over 100 Caregivers.
- Communicated with Clients, ensuring that medical information was kept private.
- Implemented successful Home Care Visits to Clients through professionalism, quality of care, medical teaching and client satisfaction.
- Discussed medical histories with Clients in effort to provide most effective Plan of care advice.
- Advised caregivers of proper client care management, discharge plan objectives, safe medication use and disease management.
- Educated Clients, families and caregivers on diagnosis and prognosis, treatment options, disease process and management and lifestyle options.
- Developed and facilitated new-hire orientations.
- Coordinated caregiver orientation training and personal development classes for staff members.
- Followed Agency protocols closely to assess effectiveness and make proactive changes to meet changing demands.
- Briefed new hires on essential job information, such as company policies, employment benefits and job duties.
- Supervised team of over 200 Caregivers..
- Helped clients with managed home care, ensuring efficacy of care by monitoring health status.
- Maintained energy and enthusiasm in fast-paced environment.
- Actively listened to clients & their families requests, confirming full understanding before addressing concerns.
Client Care Manager
Right At Home Senior Care
Santa Clara, CA
05.2008 - 12.2014
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems and following up with potential and existing clients.
- Arranged transportation and documented details of discharge transition plans.
- Supervised daily operations and sales functions to maximize revenue, client satisfaction and employee productivity.
- Scheduled and attended meetings with clients and prospective clients as requested.
- Coordinated referrals with specialists, hospitalizations, ER visits, ancillary testing and other enabling services for clients.
- Organized daily workflow and assessed appropriate staffing to provide optimal service.
- Partnered with business leaders to deliver services that support company objectives and consistent values.
- Maintained client files with sales contracts, records of client interactions, client notes and other information.
- Oversaw staff development through in-depth trainings, workshops, seminars and other learning opportunities.
- Recruited, interviewed and hired staff members offering exceptional talent and brought great skills to team.
- Worked with senior case managers to coordinate team development activities and trainings.
- Helped develop monthly Client schedules and assignments.
- Coordinated individual referrals to obtain community services, advocate for client needs and resolve roadblocks.
Medical Assistant
Ravenswood Family Health Center
East Palo Alto, CA
02.1998 - 03.2008
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Called and faxed pharmacies to submit prescriptions and refills.
- Taught patients about medications, procedures and care plan instructions.
- Arranged surgeries with surgical center, confirming times with patients and preparing admission and consent forms.
- Ordered and prepared reagents and supplies.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Obtained client medical history, medication information, symptoms and allergies.
- Completed clinical procedures and gathered patient data for interpretation by physician.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Monitored patients' response to dialysis therapy and reported any unusual findings to nurse supervisor.
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
- Obtained all prescribed laboratory testing.
- Compiled necessary documents for surgical billing packages.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Tested and recorded blood glucose levels.
- Sanitized, restocked and organized exam rooms and medical equipment.
- Ambulated, turned and positioned patients.
- Prepared initial patient charts for admission.
- Obtained pre- and post-treatment vital signs and weight.
- Verified appropriate lab couriers picked up collected lab specimens.
- Prepared patients for X-rays, electrocardiograms, suture removal and dressing changes.
- Collected and documented patient medical information such as blood pressure and weight.
- Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
Care Provider
Norma Grassi
South San Francisco, CA
09.1993 - 01.1998
- Provided assistance in daily living activities by dressing, grooming, bathing and toileting patients
- Arranged transportation and accompanied patients to doctors' offices and errands
- Shopped for groceries regularly in order to keep house stocked with necessities
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by family or medical provider
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels
- Scheduled and accompanied clients to medical appointments
- Organized medication and provided reminders according to schedule
Education
Associate of Science - Vocational Nursing
Boston Reed College
San Leandro, CA06.2006
Certificate of Completion - Medical Assistant
Institute of Business & Technology (IBT)
San Leandro, CA05.2002
High School Diploma -
Menlo-Atherton High School
Atherton, CA06.1988
Skills
- Home Healthcare
- Client Home Visit Evaluations
- Managed Care
- Supporting Daily Living Needs
- Case Coordination
- Critical Thinking
- Individualized Treatment Plans
- Quality Improvement Activities
- Client Correspondence
- Patient Care Assessment
- Home Evaluations
- Employee Work Scheduling
- Company Guidelines
- Proper Staffing
- New Hire Training
Work Preference
Work Type
Full TimeContract WorkWork Location
On-SiteRemoteImportant To Me
Work from home option4-day work weekPaid time offPaid sick leaveWork-life balanceFlexible work hoursCareer advancementTimeline
Client Care Coordinator
Love At Home Senior Care Agency
03.2015 - 07.2023
Client Care Manager
Right At Home Senior Care
05.2008 - 12.2014
Medical Assistant
Ravenswood Family Health Center
02.1998 - 03.2008
Care Provider
Norma Grassi
09.1993 - 01.1998
Associate of Science - Vocational Nursing
Boston Reed College
Certificate of Completion - Medical Assistant
Institute of Business & Technology (IBT)
High School Diploma -
Menlo-Atherton High School
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