Malia Velez

• Optimized performance across various high-volume locations by conducting budget oversight, anticipating needs, and reconciling expenditures, guaranteeing financial integrity and effective payroll practices that bolster robust sales outcomes.

• Strengthened profitability by streamlining workflows, reducing delays, and improving product availability through thoughtful oversight of procurement, vendor partnerships, and inventory processes—directly supporting shrink reduction and healthy top-line growth.

• Leveraged data and performance trends to uncover operational gaps and implement targeted solutions that improved flow, reduced wait times, and aligned outcomes with performance expectations similar to APG metrics.

• Standardized staffing and scheduling across multiple sites to maximize productivity, ensure peak-time coverage, and maintain budget alignment—mirroring commitment to forecast-based scheduling.

• Removed operational barriers through proactive communication and cross-team collaboration, enhancing service flow and client-facing efficiency in ways that reflect omni-channel and service-sales priorities.

• Attracted, hired, and developed diverse talent through full-cycle recruitment, onboarding, training, and coaching, creating engaged teams aligned with talent and client-experience standards.

• Delivered individualized coaching and corrective action to reinforce expectations, strengthen accountability, and ensure policy alignment—mirroring the collaborative partnership between District Leaders and People teams.

• Fostered a culture of collaboration and open communication by aligning team goals with enterprise priorities, increasing engagement and strengthening ownership of results.

• Created an inclusive, growth-minded environment by facilitating ongoing training, skill-building, and advancement readiness—reflecting focus on brand education and succession planning.

• Guided teams through daily operations with clear expectations, consistent modeling, and a client-first mindset, elevating service consistency and team cohesion.

• Ensured compliance with safety, policy, and operational standards through oversight of facilities, safety checks, access control, and equipment inventories, maintaining environments that support exceptional client experiences.

• Reinforced loss-prevention practices by managing inventory control, tracking damages, coordinating returns, and documenting

• Utilized task-management and scheduling tools to prioritize workload, delegate effectively, and ensure timely execution of operational directives—reflecting expectations for tool adoption and leadership accountability.

• Advanced continuous improvement by redesigning workflows, adopting new technologies, and communicating expectations clearly, driving efficiency and alignment with evolving company initiatives.

• Provided leadership with actionable insights by reporting trends, identifying merchandise needs, and highlighting service challenges, supporting strategic decision-making aligned with field leadership expectations.

• Coordinated events, orientations, and special initiatives by managing logistics, communication, and documentation, ensuring readiness for audits, promotions, and brand-driven programs that mirror in-store activations.