Malia Wiggs

• Specialty Coffee Expertise: Proficient in brewing and serving a wide range of specialty coffee beverages, including espresso, pour-over, and cold brew.
• Latte Art Skills: Experienced in creating visually appealing latte art, such as hearts, rosettas, and tulips, enhancing the customer experience.
• Technical Equipment Knowledge: Skilled in operating and maintaining espresso machines, grinders, and brewing equipment to ensure optimal performance and quality.
• Customer Service Excellence: Demonstrated ability to engage with customers, understand their preferences, and provide tailored recommendations and exceptional service.
• Quality Control: Capable of ensuring consistency and quality in every cup by monitoring extraction times, milk steaming techniques, and ingredient measurements.

• Craft Coffee Training: In-depth training in craft/ specialty coffee techniques, understanding espresso parameters and dialing in espresso
• High-Volume Customer Service: Proven ability to manage and serve a high volume of customers efficiently and effectively during peak hours.
• High-Pressure Situations: Skilled in maintaining composure and delivering quality service in fast-paced and high-pressure environments.
• Extensive Drink Menu Management: Experienced in working with a diverse and extensive drink menu, including espresso-based beverages, specialty drinks, and custom orders.
• Operational Efficiency: Capable of multitasking and managing various responsibilities simultaneously, such as order preparation, customer interactions, and maintaining cleanliness.
• Training and Mentoring: Experience in training new baristas on coffee preparation techniques, equipment usage, latte art.
• Team Collaboration: Experienced in working collaboratively with team members to ensure smooth operations and efficient service during busy periods.
• Problem-Solving Skills: Adept at quickly resolving issues related to orders, equipment, and customer concerns to maintain operational flow and customer satisfaction.

• Customer Engagement: Delivered exceptional customer service by actively engaging with clients, understanding their needs, and providing personalized recommendations to enhance their shopping experience.
• Sales Performance: Consistently achieved and exceeded sales targets through effective product knowledge, upselling, and cross-selling techniques.
• Product Knowledge: Maintained extensive knowledge of Tysa's product lines, including features, benefits, and current trends, to assist customers and drive purchasing decisions.
• Inventory Management: Assisted in managing inventory levels, including stock replenishment, visual merchandising, and organization to ensure optimal store presentation and product availability.
• Cash Handling: Efficiently processed transactions, handled cash, and operated POS systems with accuracy and attention to detail.
• Sales Strategies: Implemented sales strategies and promotional activities to attract customers and drive store traffic.

Social Media Management: Successfully curated content for the company's social media accounts, including creating engaging posts and implementing strategies to increase brand visibility and customer engagement.