MALIA WONG
Honolulu,HI
Summary
Experienced with managing team schedules, travel arrangements, and meeting coordination. Utilizes strong interpersonal skills to facilitate communication and collaboration among team members. Knowledge of office management software and administrative protocols.
Overview
8
8
years of professional experience
Work History
Casualty Claims Assistant
JOHN MULLEN & CO
06.2020 - Current
- Assist with developing various letters, payments & medical documents for distribution
- Manage insurance claims via File Handler for optimal processing for Claims Adjusters
- Track various financial accounts and process insurance payments to providers and supporting parties
- Create training systems for insurance procedures for cross-training
- Provide administrative support for department and clients in the office and remotely
- Arrange travel accommodations to access off-island insurance claims
Loan Processing Coordinator
BANK OF HAWAII
04.2020 - 05.2020
- Attain documents and information for Small Business Administration (SBA) loans
- Review SBA loan applications for accurate information and criteria
- Expedite loan processing by tracking personal information and data entry
Dispatcher
DORVIN D. LEIS
05.2019 - 03.2020
- Assist with customer and client requests via calls and emails
- Assist with department-wide appointment scheduling
- Direct customers to the proper department for services & pricing
- Manage customer records via EMCS and improve office efficiency by developing a tracking system for related documents
- Communicate with vendors to order materials, standard and special, for technicians and clients
Women's Shoe Expeditor
MACY'S INC
12.2016 - 07.2019
- Service customers in a timely and courteous manner; recognized by management as an Employee of the Month reward for high efficiency, consistent productivity, and admirable work ethic
- Collaborate with other expeditors and sales associates to provide exceptional customer service in fast-paced environments
- Design, monitor, and maintain floor displays, clearance racks, and stock rooms to achieve maximum time usage and efficiency
- Record and verify new and existing products with the store database to maintain accurate data statistics
Hostess/Cashier
SHABUYA
11.2018 - 02.2019
- Operate cash registers and technology systems to input customer orders, collect payments for cash and credit transactions, and record restaurant tips
- Maintain restaurant floor to greet and provide customer service, answer customer questions ,and seat customers in a timely fashion
- Engage in restaurant opening and closing procedures to record and account for all cash, paperwork, and technology systems are updated
Skills
- Office Administration
- Calendar Management
- Keen Attention To Detail
- Travel Coordination
- Excel Reporting Skills
- Data Privacy Management
- Database Administration
- Efficient Data Organization
- Effective Problem Solver
Timeline
Casualty Claims Assistant
JOHN MULLEN & CO
06.2020 - Current
Loan Processing Coordinator
BANK OF HAWAII
04.2020 - 05.2020
Dispatcher
DORVIN D. LEIS
05.2019 - 03.2020
Hostess/Cashier
SHABUYA
11.2018 - 02.2019
Women's Shoe Expeditor
MACY'S INC
12.2016 - 07.2019
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