Maliaka Jones
Romulus,MI
Summary
Hardworking, punctual and professional. Ability to work in a fast-paced, physically-demanding job while standing and moving for long hours. Physically fit and diligent with strong commitment to team and business success. Focused on exceeding productivity and service objectives every day. Diligent with being productive and always maintain a friendly demeanor.
Overview
25
25
years of professional experience
Work History
Fulfillment Expert
Kroger Fulfillment Center
Romulus, MI
08.2023 - Current
- Analyzed customer data to determine the most efficient shipping solutions.
- Resolved complex customer issues related to order status.
- Maintained accurate records of all inventory sent out from the warehouse
- Trained staff members on proper packing techniques to minimize damage during shipping.
- Processed inventory fot immediate shipment.
Driver
Lyft
Taylor, MI
01.2022 - Current
- Delivered goods and services to customers on time and in excellent condition.
- Utilized GPS to optimize routes and continuously meet estimated delivery times.
- Monitored traffic conditions and applied defensive strategies to avoid accidents.
- Achieved consistently high customer scores due to exceptional service.
- Picked up clients from specific locations to transport and drop off at destinations.
- Transported riders to designated stops according to pre-determined schedules.
Fulfillment Lead
Amazon
Brownstown, MI
03.2017 - 12.2021
- Provided guidance and support to team members in order to meet daily goals.
- Ensured accuracy of orders prior to shipping by verifying the quantity, product type, and address information.
- Maintained records of inventory levels, stock movements, and customer orders.
- Conducted regular training sessions for new hires on order fulfillment systems and procedures.
Sales Associate
United Memorial Gardens, Cemetary
Plymouth, MI
02.2006 - 05.2011
- Greeted customers and provided exceptional customer service.
- Upsold additional items based on customer interests and needs.
- Handled customer complaints in a professional manner.
- Attended weekly team meetings to review performance goals and objectives.
- Performed cashier duties such as accepting payments and issuing receipts.
- Helped customers find specific products, answered questions and offered product advice.
- Answered incoming telephone calls to provide store, products and services information.
- Worked with fellow sales team members to achieve group targets.
Sales Associate
American Blinds, Wallpaper & More
Plymouth, MI
09.1999 - 06.2005
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Processed transactions using a point-of-sale system.
- Maintained up-to-date knowledge of store merchandise and policies.
- Built relationships with customers to encourage repeat business.
Education
Associate of Science - Nursing
Oakland Community College
Southfield, MISkills
- Warehouse Operations
- Logistics Planning
- Fulfillment Processing
- Customer Service
- Order Accuracy
- Inventory reporting
- Barcode scanning
- Team Leadership
- Willing to Learn
Timeline
Fulfillment Expert
Kroger Fulfillment Center
08.2023 - Current
Driver
Lyft
01.2022 - Current
Fulfillment Lead
Amazon
03.2017 - 12.2021
Sales Associate
United Memorial Gardens, Cemetary
02.2006 - 05.2011
Sales Associate
American Blinds, Wallpaper & More
09.1999 - 06.2005
Associate of Science - Nursing
Oakland Community College