Summary
Overview
Work History
Education
Skills
Timeline
Generic

Malia Wallace

Bremerton,WA

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

7
7
years of professional experience

Work History

Recreation Assistant

USN
09.2022 - Current
  • Performed clerical, accounting and bookkeeping duties to process participation fees and reconcile cash receipts daily.
  • Monitored participation in recreational activities to provide assistance to participants.
  • Developed and monitored budgets for recreational activities.
  • Collaborated with staff to create recreation offerings and facilitated communication about new programs to generate involvement.
  • Discussed safety and maintenance concerns with supervisor for remediation.
  • Maintained order among participants and spectators to enforce conduct rules conformance.
  • Provided feedback and guidance to program participants regarding progress and development.
  • Compiled hourly user statistics to document usage, issues and incidents to complete daily report form.
  • Opened, closed and secured facilities at prescribed times to accommodate scheduled activities.
  • Transported and escorted program participants to and from activities and on field trips.
  • Ordered and maintained all recreational equipment.
  • Conducted rounds within facility and campus to facilitate safe execution of recreation activities and monitor participation numbers.
  • Assisted in preparing recreational materials and supplies for each activity.
  • Liaised with community organizations to promote recreational activities.
  • Prepared reports for management regarding status and progress of recreational activities.

Military Police

USN
07.2020 - Current
  • Secured storage of weapons, ammunition and explosives to prevent theft and accidents.
  • Manned base entry points to provide 24/7 force protection, reviewing identifications, searching vehicles, and verifying deliveries prior to entrance to secure areas.
  • Gathered evidence, processed crime scenes, and questioned witnesses and suspects.
  • Patrolled base facilities and housing areas to deter crime, monitor activities, and provide force protection.
  • Investigated security issues involving domestic violence, assault, and theft occurring on base among active military members.
  • Utilized surveillance equipment to monitor security of personnel and property.
  • Provided emergency response security, eliminating hazards, and potential dangers.
  • Monitored gate activities, controlled traffic and responded to emergencies on base.
  • Searched vehicles, buildings and homes for evidence of stolen property.
  • Documented and organized security information accurately and efficiently.
  • Maintained security of local areas and performed route clearance for visiting high-ranking officials.
  • Executed search and seizure operations in strict accordance with applicable laws and regulations.
  • Maintained 100% accountability of assigned equipment worth more than $250.
  • Secured restricted areas and enforced limited access for civilians and military members in order to provide force protection and property security.
  • Created and implemented security protocols and procedures to safeguard personnel and property.

Self Checkout Host

Walmart
05.2019 - 06.2020
  • Engaged with customers and offered assistance upon entry into store.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
  • Described products and services in detail to answer customer questions.
  • Maintained awareness of product locations to assist customers in finding requested items.
  • Helped customers navigate applications and in-store technology to deliver best-in-class experiences.
  • Identified and resolved discrepancies and errors in customer accounts.
  • Monitored self-checkout systems and provided help in resolving complex problems.
  • Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Used POS system to enter orders, process payments and issue receipts.
  • Conducted inventory counts by adding each item in stock and documenting in computer system.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Processed refunds and exchanges in accordance with company policy.
  • Diagnosed issues with self-checkout machines and manually processed transactions.
  • Learned duties for various positions and provided backup at key times.
  • Set up new sales displays each week with fresh merchandise.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Operated cash register to record transactions accurately and efficiently.
  • Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
  • Performed cash, card and check transactions to complete customer purchases.
  • Monitored and circulated throughout assigned areas to identify signs of potential security and safety issues.
  • Assisted customers with self-checkout machine operations.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Checked personal identifications during alcohol and tobacco sales.
  • Maintained current knowledge of store promotions and highlighted sales to customers.

Shift Manager

McDonald's
11.2016 - 05.2019
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Cooperated with coworkers to improve customer experience and manage storefront.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Defined clear targets and objectives and communicated to other team members.
  • Launched quality assurance practices for each phase of development
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Tracked receipts, employee hours, and inventory movements.
  • Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Adhered to company standards and compliance requirements for operations and cleanliness of areas.
  • Leveraged data and analytics to make informed decisions and drive business improvements.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.
  • Developed detailed plans based on broad guidance and direction.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Excelled in every store position and regularly backed up front-line staff.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Trained and mentored new employees to maximize team performance.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
  • Established team priorities, maintained schedules and monitored performance.
  • Scheduled staff to establish adequate coverage during peak business hours.
  • Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
  • Streamlined and monitored quality programs to alleviate overdue compliance activities.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.

Education

High School Diploma - N/A

Douglas County High School
Minden, NV
06.2020

Skills

  • Transportation Security
  • Athlete Engagement
  • Reading Comprehension
  • Mobility Assistance
  • Field Trip Supervision
  • Resident Engagement
  • Emergency Procedures
  • Interactive Activities
  • Critical Thinking
  • Individual and Group Coaching
  • Daily Schedule Creation
  • Program Enrollments
  • Group Classes
  • Administrative Leadership
  • Computer Proficiency
  • Emotional Support
  • Member Retention
  • Community Outreach Programs
  • Cleaning Methods
  • Active Member Engagement
  • Program Improvements
  • Maintaining Clean Work Areas
  • Business Correspondence
  • Arts and Crafts
  • Camp Operations
  • Cooking and Baking
  • Complex Problem-Solving
  • Positive Reinforcement Methods
  • Supporting Daily Living Needs
  • Cash Register Operations
  • POS Transactions
  • Advertising Activities
  • Activity Oversight
  • Scheduling Events and Programs
  • Facility Purchases
  • Safety Procedures
  • Friendly, Positive Attitude
  • Composure and Emotional Control
  • Activity Planning and Coordination
  • Youth Behavior Management

Timeline

Recreation Assistant

USN
09.2022 - Current

Military Police

USN
07.2020 - Current

Self Checkout Host

Walmart
05.2019 - 06.2020

Shift Manager

McDonald's
11.2016 - 05.2019

High School Diploma - N/A

Douglas County High School

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Malia Wallace