Malichae Fama
Carbondale,PA
Summary
7+ years experience as a Route Sales Representative, 4 years in Management, and 12+ years in customer service. A solution seeker who thinks like an owner but operates as a specialist in a defined role.
Overview
14
14
years of professional experience
Work History
Senior Material Handler
Cygnus (Schwan's Home Service)
Jessup, PA
02.2023 - 07.2024
- Responsible for all inventory handling and truck and building maintenance
- Provided accurate record keeping of various safety logs, temperature readings, inventory control, supply orders, building/truck maintenance
- Kept storage areas organized, clean, and secure to fully protect company assets.
Route Sales Representative
Cygnus (Schwan's Home Service)
08.2015 - 02.2023
- Represented 300+ food products with knowledge of product description, cooking instructions, and individual product codes.
- Serviced an average of 450 clients across 10 route days with knowledge of each individual's needs and potential up-sell opportunities.
- Grew customer base through both cold and warm door methods for home and business accounts.
- Determined the best routes for driving to customer sites, accounting for such factors as weather and road construction.
- Maintained a clean driving record with zero accidents, injuries, or tow-outs.
- Operated with an owner mentality. Treated my customers like family, and my truck like an office and billboard on wheels
Shift Manager
Wendy's
04.2011 - 08.2015
- Trained and mentored new employees to maximize team performance.
- Communicated clear expectations and goals to each team member.
- Shared best practices for sales and customer service with other team members to help improve the store’s efficiency.
- Managed schedules, time off requests, and found coverage when shifts were short.
- Performed daily inventory counts, paperwork, and bank deposits.
Projectionist/Assistant Manager
Cinema 6 Movie Theater
09.2010 - 07.2011
- Independently operated and maintained several film projectors while adhering to a prompt showtime schedule
- Performed scheduled prevention maintenance and emergency repairs to keep projection systems in good working order.
- Assisted manager with all operations of the business
Education
High School Diploma - undefined
Wallenpaupack Area High School
Hawley, PA2009
Skills
- Customer service
- Relationship building and management
- Product Presentation
- Mentoring and coaching
- Route planning
- Safe vehicle operation
Timeline
Senior Material Handler
Cygnus (Schwan's Home Service)
02.2023 - 07.2024
Route Sales Representative
Cygnus (Schwan's Home Service)
08.2015 - 02.2023
Shift Manager
Wendy's
04.2011 - 08.2015
Projectionist/Assistant Manager
Cinema 6 Movie Theater
09.2010 - 07.2011
High School Diploma - undefined
Wallenpaupack Area High School